Online Order Picker & Customer Experience Associate

The Kroger Co.; Eagle (AK); On-site; USD 21,000 - 28,000; Full time

Job summary

The Kroger Co. is seeking team members to assemble online orders for pickup, ensure items meet freshness and quality standards, and process payments at the point of sale. You will load orders into customers’ cars and deliver a positive, consistent customer experience at pickup.

Responsibilities include following directions, communicating substitutions, bagging orders to standard quality, and maintaining clean staging areas. Prior experience in a fast-paced environment is a plus.

Qualifications

• Excellent oral/written communication skills.
• Ability to work without supervision.
• Basic math skills (i.e., counting, addition, and subtraction).
• Read shelf tags.

Responsibilities

• Assemble customers' online orders and select items for pickup.
• Process coupons and payment; load orders into customers' cars.
• Provide a positive customer service experience at pickup.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Read and follow directions in the note section.
• Communicate substitutions or exceptions to customer’s order at pickup.
• Scan and bag orders; follow bagging standards.
• Inspect equipment and report issues to store e-Commerce supervisor.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in a high-paced environment.

Skills

Excellent oral/written communication

Ability to work without supervision

Basic math skills

Read shelf tags

Tools

POS system

Job description

The Kroger Co. is seeking team members to assemble online orders for pickup, ensure items meet freshness and quality standards, and process payments at the point of sale. You will load orders into customers’ cars and deliver a positive, consistent customer experience at pickup.

Responsibilities include following directions, communicating substitutions, bagging orders to standard quality, and maintaining clean staging areas. Prior experience in a fast-paced environment is a plus.