Online Grocery Pickup Specialist - Customer-Focused

The Kroger Co.; Athens (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to assemble customer online orders with a focus on freshness and quality. You will select and gather items, process coupons and payment, and load orders into customers' cars at pickup.

A positive customer service approach helps encourage repeat online shopping. Responsibilities emphasize accuracy, speed, and adherence to food safety guidelines, with substitutions handled per store policy.

Qualifications

• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for customers' online orders with attention to freshness and quality.
• Initiate and complete the selection process for online orders.
• Assemble orders, process coupons and payment, and load orders into customers' cars at pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup time.
• Meet or exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Follow food safety procedures and store guidelines.
• Receive orders from Order Selector and store products in optimal temperatures.
• Ensure order accuracy and respond to customer inquiries professionally.
• Provide a positive customer service experience to encourage repeat online shopping.

Skills

Read shelf tags

Basic math

Communication skills

Self-motivation

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to assemble customer online orders with a focus on freshness and quality. You will select and gather items, process coupons and payment, and load orders into customers' cars at pickup.

A positive customer service approach helps encourage repeat online shopping. Responsibilities emphasize accuracy, speed, and adherence to food safety guidelines, with substitutions handled per store policy.