Online Order Fulfillment Team Leader

Brookshire Grocery Company; New Iberia (LA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Vision Dental

Paid time off

401(k)

Employee discounts

Scholarships

Outdoor recreation area access

Job summary

The position requires basic math, familiarity with POS systems, and the ability to multi-task in a retail setting. Training on safety standards and company policies will be provided.

Qualifications

• High School Diploma or GED plus 1+ years of related experience.
• Must be 18+ (21+ in Louisiana) to drive for Company business per policy.
• TABC/LACT/AATC certification where applicable.

Responsibilities

• Oversees online order preparation and ensures items are correctly picked and organized for curbside pickup.
• Provides friendly customer service by answering calls, greeting customers, and addressing questions and complaints.
• Maintains up-to-date product knowledge and food safety standards to ensure quality and freshness of orders.
• Places orders in storage at proper temperatures and retrieves them before customer arrival.
• Keeps shelves and checkout areas clean and accurate, weighing and scanning items as needed.
• Performs periodic safety checks and communicates hazards to store management.
• Promotes substitutions and specials when items are out of stock and supports upselling.

Skills

Curbside operations

Cash register

Food quality standards

Temperature control

Microsoft Office (Excel/Word/Outlook)

Math skills

Communication skills

Multi-tasking

Attention to detail

Teamwork

Education

High School Diploma or GED

Tools

Bailer

POS system

Job description

The position requires basic math, familiarity with POS systems, and the ability to multi-task in a retail setting. Training on safety standards and company policies will be provided.