Online Order Fulfillment Specialist

Whole Foods Market, Inc; Woodcliff Lake (NJ); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market, Inc in Woodcliff Lake, NJ is seeking entry-level Team Members to fulfill online orders and assist in-store customers. You will work with handheld and fixed devices to ensure accuracy, organize staging areas, handle returns and pickups, and support daily store operations.

Candidates must have strong customer service, be detail-oriented, and flexible to work nights, weekends, and holidays. No prior retail experience required; a high school diploma or equivalent preferred.

Qualifications

• Strong customer service, hospitality and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to learn new technology-driven solutions.
• Thrive in a fast-paced retail environment.
• Clear communication and team collaboration skills.
• Willingness to cross-train to support other teams and tasks.
• Adaptability to work during peak hours.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and fixed devices.
• Ensure product and order accuracy through meticulous verification and quality control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with government regulations such as age verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively and courteously.
• Attend all meetings assigned by Leadership, including daily huddles.
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including but not limited to safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Skills

Strong customer service

Hospitality

Problem-solving

Detail-oriented

Multi-tasking

Flexible availability

Cross-train adaptability

Technology-driven solutions

Fast-paced retail

Clear communication

Education

No prior retail experience required

High school diploma or equivalent preferred

Job description

Whole Foods Market, Inc in Woodcliff Lake, NJ is seeking entry-level Team Members to fulfill online orders and assist in-store customers. You will work with handheld and fixed devices to ensure accuracy, organize staging areas, handle returns and pickups, and support daily store operations.

Candidates must have strong customer service, be detail-oriented, and flexible to work nights, weekends, and holidays. No prior retail experience required; a high school diploma or equivalent preferred.