Online Order Fulfillment Specialist

Hyvee.io; United States; On-site; USD 18,000 - 23,000; Full time

Job summary

Hy-Vee is seeking an Aisles Online Clerk to support online shoppers with friendly service and accurate order fulfillment. You will assist customers, bag and tender online orders at the POS, and help locate items while maintaining store standards.

Responsibilities include greeting customers, learning names when possible, and ensuring orders are correctly stored and retrieved for pickup, with attention to temperature and special handling when needed.

Qualifications

• High school diploma or equivalent preferred.
• Excellent customer service and communication skills.
• Ability to stand/walk for long periods and lift up to 50 pounds occasionally.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to products, securing items out of reach, and handling order pickup.
• Loading or unloading heavy items and ensuring orders are properly stored and retrieved for pickup.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Education

High school diploma or equivalent

Tools

POS system

Cash registers

Job description

Hy-Vee is seeking an Aisles Online Clerk to support online shoppers with friendly service and accurate order fulfillment. You will assist customers, bag and tender online orders at the POS, and help locate items while maintaining store standards.

Responsibilities include greeting customers, learning names when possible, and ensuring orders are correctly stored and retrieved for pickup, with attention to temperature and special handling when needed.