Online Grocery Fulfillment Specialist

Hy-Vee Inc; Quincy (MA); On-site; USD 21,000 - 25,000; Full time

Job summary

Hy-Vee Inc. is seeking an Aisles Online Shopper to accurately pick groceries for online orders, from produce to pantry staples. This role emphasizes customer service, speed, and attention to detail in a busy store environment.

You will handle ordering across departments, ensure proper temperature control, and assist customers at pickup. The position is fulltime, with daytime shifts in a retail store setting.

Qualifications

• High school diploma or equivalent preferred.
• Experience delivering strong customer service.
• Ability to stay organized and manage multiple tasks in a fast-paced environment.

Responsibilities

• Greet customers warmly and assist with needs throughout the store.
• Accurately select groceries ordered online with care and quality.
• Scan, bag, and store items across temperature zones.
• Maintain proper temperatures during fulfillment.
• Prepare orders for pickup and place in holding area.
• Operate POS and process payments.
• Make substitutions when items are unavailable.
• Monitor incoming orders for timely fulfillment.
• Respond to phones and emails with friendly service.

Skills

Customer service

Communication

Organization

Problem solving

Independent work

Education

High school diploma or equivalent

Job description

Hy-Vee Inc. is seeking an Aisles Online Shopper to accurately pick groceries for online orders, from produce to pantry staples. This role emphasizes customer service, speed, and attention to detail in a busy store environment.

You will handle ordering across departments, ensure proper temperature control, and assist customers at pickup. The position is fulltime, with daytime shifts in a retail store setting.