Online Grocery Fulfillment Specialist

Hy-Vee, Inc.; Marshall (MN); On-site; USD 16,000 - 20,000; Full time

Job summary

Hy-Vee's Aisles Online Shopper role focuses on accurately selecting groceries for online orders, ensuring quality across departments, and maintaining proper temperatures during fulfillment. You will hand-pick produce, meat, and pantry items and prep orders for customer pickup.

This hourly position suits someone who stays active, works independently in a fast-paced setting, and delivers friendly service both in-store and via phones and emails. Previous preference for a high school diploma.

Qualifications

• High school diploma or equivalent preferred.

Responsibilities

• Deliver outstanding customer service by greeting every customer warmly and assisting them with their needs throughout the store
• Accurately select groceries ordered online by customers, choosing the highest quality produce, meat, and other fresh products
• Select, scan, and bag items from all temperature zones
• Ensure products maintain proper temperature throughout the entire fulfillment process
• Place gathered orders in storage at the proper temperature and retrieve them promptly prior to the customer's arrival
• Cart orders to and place them in the holding area for customer pickup
• Lift, carry, and load groceries into customer vehicles
• Tender customer orders through POS and process credit card payments
• Substitute products for customers upon request or when items are unavailable
• Continually monitor incoming online orders to ensure prompt, on-time fulfillment
• Answer phones and emails promptly and provide friendly, helpful service to customers
• Follow Hy-Vee's dress code, hygiene standards, and all department and company guidelines
• Pitch in with other tasks or special projects as they come up

Education

High school diploma or equivalent

Job description

Hy-Vee's Aisles Online Shopper role focuses on accurately selecting groceries for online orders, ensuring quality across departments, and maintaining proper temperatures during fulfillment. You will hand-pick produce, meat, and pantry items and prep orders for customer pickup.

This hourly position suits someone who stays active, works independently in a fast-paced setting, and delivers friendly service both in-store and via phones and emails. Previous preference for a high school diploma.