Online Order Fulfillment Specialist

Kroger; Tupelo (MS); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger in Tupelo, MS, is seeking staff to efficiently select and assemble online orders, ensuring freshness and quality for pickup. You will process orders, handle substitutions, and provide a positive customer service experience to encourage repeat shopping.

You must follow local and company guidelines, work well under pressure, and help train new e-Commerce team members as needed. This role is on-site in a fast-paced environment.

Qualifications

• Excellent oral and written communication skills.
• Basic math skills including counting and simple arithmetic.
• Ability to read shelf tags and locate items accurately.
• Ability to work without supervision and in a fast-paced environment.

Responsibilities

• Meet/exceed customer expectations for ease of shopping and order accuracy.
• Adhere to food safety procedures and company guidelines.
• Receive and assemble online orders; store items in optimal temperature zones.
• Process orders through the POS system and handle substitutions as needed.
• Prepare and load orders for customers and assist during pickup.

Skills

communication skills

basic math

read shelf tags

teamwork under pressure

Job description

Kroger in Tupelo, MS, is seeking staff to efficiently select and assemble online orders, ensuring freshness and quality for pickup. You will process orders, handle substitutions, and provide a positive customer service experience to encourage repeat shopping.

You must follow local and company guidelines, work well under pressure, and help train new e-Commerce team members as needed. This role is on-site in a fast-paced environment.