Online Order Fulfillment Specialist

Kroger; Roanoke (VA); On-site; USD 21,000 - 25,000; Full time

Job summary

Kroger Roanoke is seeking an online order picker to select and gather products for customers' online orders, ensure freshness and quality, process coupons and payment, and load orders into customers' cars at pickup.

You will deliver a positive shopping experience, follow price and substitution guidelines, maintain clean staging areas, and uphold Kroger’s values of respect, honesty, integrity, diversity, inclusion, and safety.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Experience in production/warehouse environment or as cashier is a plus.

Responsibilities

• Meet/exceed customer expectations for easy shopping, variety, freshness, and cleanliness.
• Follow laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection for online orders.
• Read and follow directions in notes.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone professionally.
• Retrieve orders from staging locations and load into cars.
• Process orders through the POS system.
• Follow substitution guidelines for out-of-stock items.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions at pickup.
• Maintain organization of staging areas and equipment.
• Report pricing discrepancies to the e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in fast-paced environment.
• Manage conflicts professionally.
• Maintain honesty and integrity regarding information.
• Follow directions and seek help to resolve issues.
• Assist interactions with minors, individuals with special needs, and older adults.

Skills

Attention to detail

Communication skills

Basic math skills

Job description

Kroger Roanoke is seeking an online order picker to select and gather products for customers' online orders, ensure freshness and quality, process coupons and payment, and load orders into customers' cars at pickup.

You will deliver a positive shopping experience, follow price and substitution guidelines, maintain clean staging areas, and uphold Kroger’s values of respect, honesty, integrity, diversity, inclusion, and safety.