Online Order Fulfillment Associate

Jobtome; Terrebonne (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

Jobtome is hiring for an online order fulfillment role in Oregon. You will assemble online orders, process payments, and load orders into customers' cars for pickup, ensuring freshness and quality while delivering a positive customer experience.

Responsibilities include meeting customer expectations, following safety guidelines, handling substitutions, and maintaining staging areas. Training and teamwork are emphasized in a fast-paced environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction)

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers' orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers' online orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls professionally.
• Retrieve each customer's order from all staging locations and load into cars.
• Process the orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Scan and bag orders on the go following bagging standards.
• Communicate substitutions or exceptions at pickup.
• Maintain organization of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to supervisor.
• Inspect equipment and notify for repairs.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high-paced, sometimes stressful environments.
• Manage conflict in a constructive manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when needed to resolve issues.
• Provide support to minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Job description

Jobtome is hiring for an online order fulfillment role in Oregon. You will assemble online orders, process payments, and load orders into customers' cars for pickup, ensuring freshness and quality while delivering a positive customer experience.

Responsibilities include meeting customer expectations, following safety guidelines, handling substitutions, and maintaining staging areas. Training and teamwork are emphasized in a fast-paced environment.