Online Order Fulfillment Specialist

Kroger; Coeur d'Alene (ID); On-site; USD 21,000 - 25,000; Full time

Job summary

Kroger in Coeur d'Alene is seeking a dedicated Online Order Picker to efficiently gather products for customers' online orders, ensuring freshness and quality. You will assemble orders, process coupons and payments, and load orders into customers' cars at pick-up.

Responsibilities include meeting customer expectations for shopping ease, maintaining cleanliness, and communicating substitutions when needed, while adhering to safety and company guidelines.

Qualifications

• Must be able to work without supervision.
• Ability to read shelf tags clearly.
• Excellent oral and written communication skills are required.
• Basic math skills such as counting, addition and subtraction are required.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ online orders.
• Process orders through the POS system and ensure order accuracy.
• Follow substitutions policies for out-of-stock items and communicate substitutions to customers.
• Maintain organization and cleanliness of staging areas and equipment.
• Provide friendly customer service to ensure shoppers return for online ordering.

Skills

Work without supervision

Shelf tag reading

Oral and written communication

Basic math

Job description

Kroger in Coeur d'Alene is seeking a dedicated Online Order Picker to efficiently gather products for customers' online orders, ensuring freshness and quality. You will assemble orders, process coupons and payments, and load orders into customers' cars at pick-up.

Responsibilities include meeting customer expectations for shopping ease, maintaining cleanliness, and communicating substitutions when needed, while adhering to safety and company guidelines.