Online Order Fulfillment Specialist

Kroger Family of Companies; Pocatello (ID); On-site; USD 21,000 - 25,000; Full time

Job summary

Kroger Family of Companies is hiring for an online order selector in Idaho. You will assemble customers' online orders, process payments, and load orders into cars at pickup, ensuring freshness and accuracy.

You will also engage customers and uphold Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety. This role emphasizes efficient picking, adherence to food safety standards, and ability to work in a fast-paced setting.

Qualifications

• Ability to work without supervision.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).

Responsibilities

• Meet/exceed customer expectations for shopping experience.
• Adhere to laws, food safety procedures, and guidelines.
• Receive orders, store products in optimal temperature zones.
• Initiate and complete selection of online orders.
• Read and follow directions in notes.
• Ensure quality and freshness of items.
• Communicate with customers via portable phone professionally.
• Load orders into customers' cars and ensure accuracy.
• Process orders through the POS system.
• Follow substitutions in case of out-of-stock.
• Scan and bag orders following bagging standards.
• Communicate substitutions to customer at pickup.
• Maintain staging areas and equipment cleanliness.
• Report discrepancies to e-Commerce supervisor.
• Inspect equipment and notify for repairs.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced environment.
• Manage conflict professionally.
• Act with honesty and integrity regarding information.
• Follow directions and seek help when needed.
• Support minors, individuals with disabilities, and older adults.
• Perform essential job functions with or without accommodation.

Skills

Work without supervision

Excellent communication

Basic math skills

High pace environment

Job description

Kroger Family of Companies is hiring for an online order selector in Idaho. You will assemble customers' online orders, process payments, and load orders into cars at pickup, ensuring freshness and accuracy.

You will also engage customers and uphold Kroger's values of respect, honesty, integrity, diversity, inclusion, and safety. This role emphasizes efficient picking, adherence to food safety standards, and ability to work in a fast-paced setting.