Online Grocery Pickup Specialist

The Kroger Co.; Lafayette (IN); On-site; USD 19,000 - 22,000; Part time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble on-line orders for pickup, focusing on freshness and quality. You will process coupons and payments, load orders into customers’ cars, and maintain a positive customer service experience.

You will adhere to safety guidelines, follow all store policies, and support the e-Commerce team in achieving productivity and accuracy during high-paced shifts.

Qualifications

• Excellent oral and written communication skills.
• Ability to work without supervision.
• Ability to read shelf tags and perform basic math.
• Ability to provide a positive customer service experience.

Responsibilities

• Select and gather products for on-line orders with attention to freshness and quality.
• Initiate and complete the selection process for on-line orders.
• Assemble orders, process coupons and payment, and load orders into customers' cars for pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or issues to customers at pickup time.
• Meet or exceed customer expectations for easy shopping, variety, freshness and cleanliness.
• Follow all food safety procedures and company guidelines.
• Maintain staging areas and equipment, report discrepancies and issues.
• Assist in training new e-Commerce team members.

Skills

Communication skills

Independence

Shelf tag reading

Basic math

Customer service

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble on-line orders for pickup, focusing on freshness and quality. You will process coupons and payments, load orders into customers’ cars, and maintain a positive customer service experience.

You will adhere to safety guidelines, follow all store policies, and support the e-Commerce team in achieving productivity and accuracy during high-paced shifts.