Online Operations Lead: Customer Experience & Team Coaching

Colonial Group; Eden Prairie (MN); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Lunds & Byerlys Eden Prairie is seeking a vibrant and outgoing Online Operations Supervisor to create a sensational shopping experience for our customers. This full-time role operates within a store environment with shifts between 7:00am-7:00pm and a wage range of $20.50-$26.50 per hour.

The candidate will supervise the online department, coordinate orders, verify payments, coach staff, and provide exceptional customer service through our online portal.

Qualifications

• Communication and ability to follow instructions.
• 2+ years in retail or food service.
• Previous supervisory experience desired.
• Prior dispatch experience desired.
• Valid Class D driver's license.

Responsibilities

• Overseeing and supervising the online department
• Coordinating and scheduling orders
• Verify payment
• Coaching, training, and mentoring staff
• Providing exceptional customer service through our online shopping portal
• Selecting products as requested by customers
• Communicating with customers when ordered products are not in stock
• Packing and loading orders into customers' vehicles

Skills

Team player

Respectful

Innovative

Hospitable

Job description

Lunds & Byerlys Eden Prairie is seeking a vibrant and outgoing Online Operations Supervisor to create a sensational shopping experience for our customers. This full-time role operates within a store environment with shifts between 7:00am-7:00pm and a wage range of $20.50-$26.50 per hour.

The candidate will supervise the online department, coordinate orders, verify payments, coach staff, and provide exceptional customer service through our online portal.