Online Operations Supervisor

Colonial Group; Eden Prairie (MN); Hybrid; USD 28,000 - 36,000; Full time

Job summary

Lunds & Byerlys Eden Prairie is seeking a vibrant and outgoing Online Operations Supervisor to create a sensational shopping experience for our customers. This full-time role operates within a store environment with shifts between 7:00am-7:00pm and a wage range of $20.50-$26.50 per hour.

The candidate will supervise the online department, coordinate orders, verify payments, coach staff, and provide exceptional customer service through our online portal.

Qualifications

• Communication and ability to follow instructions.
• 2+ years in retail or food service.
• Previous supervisory experience desired.
• Prior dispatch experience desired.
• Valid Class D driver's license.

Responsibilities

• Overseeing and supervising the online department
• Coordinating and scheduling orders
• Verify payment
• Coaching, training, and mentoring staff
• Providing exceptional customer service through our online shopping portal
• Selecting products as requested by customers
• Communicating with customers when ordered products are not in stock
• Packing and loading orders into customers' vehicles

Skills

Team player

Respectful

Innovative

Hospitable

Job description

Lunds & Byerlys Eden Prairieis currently hiring for a vibrant and outgoing full-time Online Operations Supervisor to create a sensational shopping experience for our customers! This position works a full-time schedule and earns a competitive wage of $20.50-$26.50/hr.

We operate 7 days/week and are open from 6:00am-10:00pm. For this position the employee would be scheduled a range of shifts between 7:00am-7:00pm.

ONLINE OPERATIONS SUPERVISOR SHOPPER RESPONSIBILITIES

Our Online Operations Supervisor are responsible for a wide variety of tasks such as:

• Over seeing and supervising the online department
• Coordinating and scheduling orders
• Verify payment
• Coaching, training, and mentoring staff
• Providing exceptional customer service through our online shopping portal
• Selecting products as requested by customers
• Communicating with customers when ordered products are not in stock
• Packing and loading orders into customer's vehicles

OUR IDEAL ONLINE OPERATIONS SUPERVISOR

• Team player - steps in to assist when and where as needed
• Respectful - empathetic and appreciative of our customers and team
• Innovative - implements trending and forward-thinking retail solutions
• Hospitable - provides a friendly face and welcoming environment

MINIMUM QUALIFICATIONS

1. Communication skills and the ability to follow instructions
2. 2 or more years previous retail or food service experience desired
3. Previous supervisory experience desired
4. Prior dispatch experience is desired
5. Valid Class D driver's license