Online Learning Specialist

Buckeye Global; Boston (MA); On-site; USD 65,000 - 95,000; Full time

Job summary

Buckeye Global is seeking an Online Learning Specialist to administer and improve its LMS ecosystem, including support for migration to Cornerstone Galaxy and active user adoption.

The role blends LMS administration, content management, quality assurance, and cross‑department coordination to deliver high‑quality online learning experiences for a large, complex organization.

Qualifications

• Bachelor's degree required in a relevant discipline.
• 2–3 years of experience administering a Learning Management System and supporting online learning programs.
• Experience with course content management and user support activities.

Responsibilities

• Administer and maintain the LMS to support a smooth learner experience.
• Publish, organize, and maintain online courses and training resources.
• Support Cornerstone Galaxy migration and related change management activities.
• Provide Tier 2 LMS support and coordinate with stakeholders for resolutions.

Skills

LMS Admin

Course content

QA & accessibility

Documentation

Project coordination

Stakeholder collaboration

Communication

Education

Bachelor's degree in a relevant discipline

Tools

Microsoft Word

Excel

PowerPoint

Teams

SharePoint

Job description

Position OverviewWe are seeking an Online Learning Specialist to support the administration, development, and continuous improvement of its digital learning environment. This role will help manage online learning experiences, maintain course content, develop learner-facing resources, and provide technical and operational support for the university's Learning Management System (LMS).The specialist will play an important role in the implementation and migration to the university's new LMS, Cornerstone Galaxy. Responsibilities include coordinating implementation activities, maintaining course repositories, creating user documentation, managing course content and training rosters, conducting quality assurance checks, and responding to user inquiries.The ideal candidate combines hands-on LMS administration experience with strong documentation, communication, quality assurance, and project coordination skills.Key Responsibilities1. LMS Administration and Learner ExperienceAdminister and maintain the Learning Management System to support a smooth, user-friendly learning experience.Upload, publish, organize, and maintain online courses, learning materials, and training resources.Create and maintain user guides, how-to instructions, FAQs, knowledge-base articles, and other learner-facing documentation.Support system implementation, migration, change management, and user adoption.Respond to inquiries and assist users with LMS navigation, course access, enrollment, and functionality.2. Online Course Quality Assurance and Content ManagementPerform quality assurance checks to verify course functionality, technical performance, and content accuracy.Review online courses for accessibility, usability, and consistency with established standards.Maintain and organize the online course repository to ensure learning materials remain accurate, accessible, and up to date.Identify issues and coordinate corrective actions to improve the overall learning experience.Support the development and maintenance of online training content and learner resources.3. LMS Implementation and MigrationSupport project coordination and task planning for the transition to Cornerstone Galaxy.Assist with migration-related activities, timelines, documentation, and stakeholder communications.Support course and session uploads, roster management, and content organization during implementation.Track project tasks, follow up on outstanding activities, and help ensure implementation milestones are met.Collaborate with relevant teams to support system integration, testing, and successful adoption of the new platform.4. Technical Support and Stakeholder CollaborationProvide Tier 2 support for routine LMS questions and basic technical troubleshooting.Investigate reported system issues and coordinate resolutions with appropriate stakeholders.Work collaboratively with learning and development teams, technical staff, and university stakeholders.Maintain clear communication and deliver responsive, customer-focused support.Contribute to process improvements that enhance system usability and operational efficiency.Required QualificationsBachelor's degree in a relevant discipline.At least 2–3 years of experience administering a Learning Management System and supporting online learning programs.Experience managing online course content, learning resources, and user support activities.Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Teams, and SharePoint.Experience working in a large, complex organization with multiple stakeholders.Strong written and verbal communication skills.Excellent attention to detail, problem-solving abilities, and a service-oriented approach.Ability to learn new systems and adapt to changing priorities.