Online Learner Support Specialist (Hybrid)

Colorado State University; United States; Hybrid; USD 55,000 - 57,000; Full time

Job summary

Colorado State University is seeking an Advising Support professional in CSU Online to provide high-engagement support for online learners in credit-bearing coursework. You will guide non-degree-seeking and degree-seeking students through registration, onboarding, and university processes, and coordinate with the Advising Team for data tracking and learner persistence.

The role requires an associate degree or 60 credits, with preferred Bachelor's plus 1 year of experience.

Qualifications

• Associate degree or at least 60 completed college credits from an accredited institution of higher education.
• Bachelor’s degree and at least one year of experience preferred.
• Experience using student information, advising, customer relationship management, or learning management systems such as Banner, EAB Navigate, Salesforce, and Canvas.
• Experience supporting learners at a distance and using technology to connect, build relationships, and motivate them.

Responsibilities

• Welcome and support newly registered non-degree-seeking learners in online credit-bearing coursework, including assistance with registration and clear guidance on next steps.
• Prepare non-degree-seeking learners for online coursework by providing information and support related to Canvas, RAMweb, tuition and billing, course drops and withdrawals, appeals, student resources, CSU email, NetID setup, and other university processes.
• Connect non-degree-seeking learners with appropriate university, academic, or program resources when they need to confirm prerequisites for graduate school, professional programs, or other academic pathways.
• Welcome newly admitted online undergraduate learners and support the orientation process for this learner population, including proactive outreach by phone and email to answer questions and help learners begin successfully.
• Manage and respond to Salesforce cases and the general CSU Advising Team email inbox related to online credit-bearing courses, ensuring timely, accurate, and learner-centered communication.
• Track and maintain data related to learners who complete the Tentative Transfer Evaluation process and support other data-tracking activities related to learner retention and matriculation.
• Collaborate with the advising team on learner support and advising initiatives and contribute to evolving responsibilities as strategic priorities, learner needs, and operational requirements change.

Skills

Interpersonal communication

Clear written communication

Education

Associate degree or 60 credits

Bachelor's degree

Tools

Banner

EAB Navigate

Salesforce

Canvas

Job description

Colorado State University is seeking an Advising Support professional in CSU Online to provide high-engagement support for online learners in credit-bearing coursework. You will guide non-degree-seeking and degree-seeking students through registration, onboarding, and university processes, and coordinate with the Advising Team for data tracking and learner persistence.

The role requires an associate degree or 60 credits, with preferred Bachelor's plus 1 year of experience.