Online Sales Manager

Taylor Morrison Inc.; United States; Remote; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health Care Coverage

401(k) with Company Matching

Flexible Spending Accounts

Tuition Reimbursement

Vacation & Holidays

Job summary

Taylor Morrison, Inc. is seeking an Online Sales Manager to maximize online tools and provide customers with a first-rate experience. The role focuses on leads from calls and online sources, guiding them to appointments and sales, while supporting the expansion of the onsite sales team.

The role requires active real estate licensing, strong communication, and the ability to work with Marketing and Leadership to improve lead quality and conversion rates.

Qualifications

• Must have active Real Estate license.
• Minimum 3 years onsite and/or online selling experience.
• Weekday and weekend availability.
• Proven email, text, video message, and phone communication skills.
• Sales contact management database experience (CRM).
• Solid organizational, planning and time-management skills.

Responsibilities

• Take ownership of all leads generated through incoming calls, new community openings, website, marketing campaigns, social media, MLS, and third-party sites.
• Manage all incoming leads with urgency and speed to lead.
• Meet or exceed monthly sales contribution commitments.
• Qualify leads using Heart of the Home Sales Training and Online Sales Scorecard.
• Document customer needs in Salesforce.
• Provide follow-up to set onsite appointments with a Community Sales Manager.

Skills

Real Estate License

Sales Experience

Customer Service

Salesforce

Microsoft Office

Tools

Salesforce

Job description

Job Description Summary

The Online Sales Manager will maximize online and website tools to provide our customers with a first-rate experience understanding that the website is where our customers begin their purchasing decision. This role sets the tone for who Taylor Morrison is as a company and provides the first opportunity for our customers to truly experience “Love the Customer”. This is accomplished by representing our company in a professional manner both in speech and written correspondence. The primary focus of this position is work with incoming phone and online leads. The Online Sales Manager will determine the best community for our customer based on lifestyle, needs, and budget and schedule an appointment with the goal of this appointment converting to a sale. The purpose of this role is the extension of the onsite sales team. This role requires a monthly sales commitment as the Online Sales Team provides a service to the division sales teams by delivering qualified online leads to result in a sale. The Online Sales Manager spends time wisely by prioritizing and identifying the lead sources resulting in the highest return on time investment. The Online Sales Manager responds quickly to leads, understanding each minute is critical. The faster we contact a lead the higher chance we have of conversion to an appointment and sale. In prioritizing, the Online Sales Manager will utilize the Online Sales Specialist and/or Online Sales Associate to increase responsiveness and enhance the customer experience. The Online Sales Manager is responsible for providing feedback to division and marketing teams to stay abreast of lead quality and marketing initiatives to increase and enhance lead quality.

Job Details

What You’ll Do

We trust that as an Online Sales Manager you will:

• Take ownership of all leads generated through incoming calls, new community openings, Taylor Morrison website, company marketing campaigns, social media, MLS, and third-party listing sites (Zillow, BDX, etc.) to ensure an elevated customer experience.
• Manage all incoming calls leads with a sense of urgency and speed to lead.
• Meet or exceed monthly sales contribution commitment.
• Qualify leads utilizing Taylor Morrison’s Heart of the Home Sales Training and Online Sales Scorecard.
• Determine customers, motivation, timeframe, and ability and document in Salesforce.
• Provide consistent follow-up to leads with the goal of setting an appointment with a Community Sales Manager (CSM).
• Schedule onsite appointments, communicate expectations and complete the Online to Onsite handoff.
• Maintain a comprehensive knowledge of product, community information and available inventory for all communities you serve.
• Maintain an understanding of Mortgage Lending Basics.
• Utilize Salesforce to ensure accurate, timely customer information is entered and managed.
• Follow-up with outbound prospecting with new and existing leads.
• Build and maintain relationships with Division Sales, Marketing and Leadership Teams.
• Attend In-Person Sales Rallies, division events and Online Sales Conference(s), biannual travel may be required.
• Present Online Sales statistics and accomplishments to leadership, marketing, and sales.
• Maintain and submit weekly/monthly reports.
• Perform other duties as assigned.

Sound Like You?

• Must have active Real Estate license
• Minimum 3 years onsite and or online selling experience is encouraged
• Weekday and weekend availability
• Customer service oriented and personable
• Proven email, text, video message, and phone communication skills
• Sales contact management database experience
• Solid organizational, planning and managing skills
• An ability to maintain focus while working in an unstructured environment without daily supervision
• Must have a private workspace free from noise and distraction
• High Speed Internet with a proper workstation to support required computer equipment
• Ability to balance multiple tasks and manage time
• Must be able to learn and follow a proven sales process
• Persistent and Consistent
• Proficient in Microsoft Office Applications

FLSA Status

Non-Exempt Salary Range: $ 25.34 - 34.87 hourly Bonus or Commission Eligible: N/A Auto Allowance: N/A Cell Allowance: N/A This position is considered a non-exempt position for purposes of wage-hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Report to Division/Corporate Office/Community daily and adhere to schedule Ability to access, input, and retrieve information from a computer and/or electronic device Ability to have face to face conversations with customers, co-workers and higher level manager Ability to sit or stand for long periods of time and move around work environment as needed Ability to operate a motor vehicle if applicable. Comply with company policies and procedure.

Physical Demands

Must be able to able to remain in a stationary position up to 50% of the time The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds *Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement. Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Benefits of Working With Taylor Morrison

• Competitive Compensation
• Health Care - Medical/Dental/Vision/Prescription Drug Coverage
• 401(k) with Company Matching Contributions
• Flexible Spending Accounts
• Disability Programs
• Employee & Dependent Life Insurance
• Vacation & Company Holidays
• Tuition Reimbursement
• Employee Home Purchase Rebate Program
• Home Mortgage Program
• Employee Assistance Program (EAP)

Welcome to the Taylor Morrison, Inc. Career Portal

In order to be the best in the industry, you have to surround yourself with the best people. At Taylor Morrison, Inc., we are committed to being the best homebuilder as measured by our employees, customers, shareholders, and business partners. Headquartered in Scottsdale, Arizona, Taylor Morrison is one of the nation’s leading homebuilders and developers, serving a wide array of consumers from coast to coast, including first-time, move-up, luxury and resort lifestyle homebuyers and renters under our family of brands—including Taylor Morrison, Esplanade and Yardly. From 2016-2025, Taylor Morrison has been recognized as American’s Most Trusted® Builder by Lifestory Research. In addition, Taylor Morrison also offers home financing though Taylor Morrison Home Funding, providing professional and knowledgeable home mortgage options. Taylor Morrison, Inc. is always looking for dedicated professionals who share our values. Please use our Career Portal to view current job openings and apply for positions online. Thank you for considering a career with Taylor Morrison, Inc.! For more information about Taylor Morrison please visit www.taylormorrison.com.