Online Sales Manager

Taylor Morrison

United States

Remote

USD 35,000 - 48,000

Full time

11 days ago

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Benefits offered by this job

Health Coverage

401(k) Matching

Tuition Reimbursement

Paid Vacation

Home Purchase Rebate

EAP

Job summary

The Online Sales Manager at Taylor Morrison will maximize online tools to guide customers from first contact to a scheduled appointment and sale, delivering a first-rate digital experience that reflects the company’s Love the Customer ethos.

You will manage inbound phone and online leads, qualify prospects using the company’s sales processes, and schedule onsite appointments with Community Sales Managers while maintaining accurate Salesforce records and weekly performance reports.

Qualifications

Must have active Real Estate license.
Minimum 3 years onsite and/or online selling experience is encouraged.
Weekday and weekend availability.
Customer service oriented and personable.
Proven email, text, video message, and phone communication skills.
Sales contact management database experience.
Solid organizational, planning and managing skills.

Responsibilities

Take ownership of all leads generated through incoming calls, new community openings, Taylor Morrison website, company marketing campaigns, social media, MLS, and third-party listing sites to ensure an elevated customer experience.
Manage all incoming calls leads with a sense of urgency and speed to lead.
Meet or exceed monthly sales contribution commitment.
Qualify leads utilizing Taylor Morrison’s Heart of the Home Sales Training and Online Sales Scorecard.
Determine customers, motivation, timeframe, and ability and document in Salesforce.
Provide consistent follow-up to leads with the goal of setting an appointment with a Community Sales Manager.
Schedule onsite appointments, communicate expectations and complete the Online to Onsite handoff.
Maintain a comprehensive knowledge of product, community information and available inventory for all communities you serve.
Maintain an understanding of Mortgage Lending Basics.
Utilize Salesforce to ensure accurate, timely customer information is entered and managed.
Follow-up with outbound prospecting with new and existing leads.
Build and maintain relationships with Division Sales, Marketing and Leadership Teams.
Attend In‑Person Sales Rallies, division events and Online Sales Conference(s), biannual travel may be required.
Present Online Sales statistics and accomplishments to leadership, marketing, and sales.
Maintain and submit weekly/monthly reports.
Perform other duties as assigned

Skills

Customer service

Communication skills

Time management

Sales mindset

Education

Real Estate license

Tools

Salesforce

Microsoft Office

Job description

Job Description Summary

The Online Sales Manager will maximize online and website tools to provide our customers with a first-rate experience understanding that the website is where our customers begin their purchasing decision. This role sets the tone for who Taylor Morrison is as a company and provides the first opportunity for our customers to truly experience “Love the Customer”. This is accomplished by representing our company in a professional manner both in speech and written correspondence. The primary focus of this position is work with incoming phone and online leads. The Online Sales Manager will determine the best community for our customer based on lifestyle, needs, and budget and schedule an appointment with the goal of this appointment converting to a sale.
The purpose of this role is the extension of the onsite sales team. This role requires a monthly sales commitment as the Online Sales Team provides a service to the division sales teams by delivering qualified online leads to result in a sale. The Online Sales Manager spends time wisely by prioritizing and identifying the lead sources resulting in the highest return on time investment. The Online Sales Manager responds quickly to leads, understanding each minute is critical. The faster we contact a lead the higher chance we have of conversion to an appointment and sale. In prioritizing, the Online Sales Manager will utilize the Online Sales Specialist and/or Online Sales Associate to increase responsiveness and enhance the customer experience. The Online Sales Manager is responsible for providing feedback to division and marketing teams to stay abreast of lead quality and marketing initiatives to increase and enhance lead quality.

Job Details

What You’ll Do

We trust that as an Online Sales Manager you will:

Take ownership of all leads generated through incoming calls, new community openings, Taylor Morrison website, company marketing campaigns, social media, MLS, and third-party listing sites (Zillow, BDX, etc.) to ensure an elevated customer experience.
Manage all incoming calls leads with a sense of urgency and speed to lead.
Meet or exceed monthly sales contribution commitment.
Qualify leads utilizing Taylor Morrison’s Heart of the Home Sales Training and Online Sales Scorecard.
Determine customers, motivation, timeframe, and ability and document in Salesforce.
Provide consistent follow-up to leads with the goal of setting an appointment with a Community Sales Manager (CSM).
Schedule onsite appointments, communicate expectations and complete the Online to Onsite handoff.
Maintain a comprehensive knowledge of product, community information and available inventory for all communities you serve.
Maintain an understanding of Mortgage Lending Basics.
Utilize Salesforce to ensure accurate, timely customer information is entered and managed.
Follow-up with outbound prospecting with new and existing leads.
Build and maintain relationships with Division Sales, Marketing and Leadership Teams.
Attend In‑Person Sales Rallies, division events and Online Sales Conference(s), biannual travel may be required.
Present Online Sales statistics and accomplishments to leadership, marketing, and sales.
Maintain and submit weekly/monthly reports.
Perform other duties as assigned

Sound Like You?

Must have active Real Estate license
Minimum 3 years onsite and or online selling experience is encouraged
Weekday and weekend availability
Customer service oriented and personable
Proven email, text, video message, and phone communication skills
Sales contact management database experience
Solid organizational, planning and managing skills
An ability to maintain focus while working in an unstructured environment without daily supervision
Must have a private workspace free from noise and distraction
High Speed Internet with a proper workstation to support required computer equipment
Ability to balance multiple tasks and manage time
Must be able to learn and follow a proven sales process
Persistent and Consistent
Proficient in Microsoft Office Applications

FLSA Status: Non‑Exempt

Salary Range:

$ 25.34 - 34.87 hourly

Bonus or Commission Eligible:

N/A

Auto Allowance:

N/A

Cell Allowance:

N/A

This position is considered a non‑exempt position for purposes of wage‑hour law, which means that you will be required to keep a time record and will be eligible for overtime pay.

Essential Functions:

Successful job applicants will be able to perform these functions. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

Report to Division/Corporate Office/Community daily and adhere to schedule
Ability to access, input, and retrieve information from a computer and/or electronic device
Ability to have face to face conversations with customers, co‑workers and higher level manager
Ability to sit or stand for long periods of time and move around work environment as needed
Ability to operate a motor vehicle if applicable.
Comply with company policies and procedure.

Physical Demands:

Must be able to able to remain in a stationary position up to 50% of the time
The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

*Taylor Morrison experience and/or successful completion of training program may override required education and/or experience requirement.

Job descriptions are not intended as, nor should be construed to be, exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job duties and responsibilities essential for making fair pay decisions about the job.

Taylor Morrison is an equal opportunity employer. Taylor Morrison does not discriminate against any candidate or employee on the basis of race, national origin, sex, marital status, sexual orientation, age, disability, religion or veteran status.

Benefits of Working With Taylor Morrison

We are looking for dedicated professionals that share our values of putting the customer - and their needs - first. In addition to a great team atmosphere, career development and advancement opportunities, we offer full‑time employees an extensive benefits package, to include: