Online Grocery Shopper & Order Fulfillment

Whole Foods Market; Evergreen Park (IL); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking an In-Store Shopper to prepare customer orders for delivery or pickup and shop the store for everyday goods. The role requires flexible weekend and holiday availability and weekend shifts are especially busy.

You’ll work on the Customer Service & E-Commerce teams delivering accurate orders with strong customer service. Responsibilities include fulfilling online orders, maintaining order accuracy, learning product knowledge, and assisting customers.

Qualifications

• Strong customer service, hospitality and problem-solving skills.
• Detail-oriented with multi-tasking capabilities.
• Flexible availability including nights, weekends, and holidays.
• Adaptability to work in high demand / peak hours.
• Willingness and ability to cross-train to support other teams and tasks.
• Adaptability to learn new technology-driven solutions.
• Thrive in a fast-paced retail environment.
• Clear communication and team collaboration skills.

Responsibilities

• Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices.
• Ensure product and order accuracy through meticulous verification and quality control processes.
• Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences.
• Keep staging area organized and free of clutter.
• Handle in-store and online order returns and pickups.
• Comply with government regulations such as age verification requirements for restricted items.
• Assist with customer inquiries and provide store information.
• Maintain knowledge of product and promotional events.
• Maintain a positive work environment.
• Communicate clearly, collaboratively and courteously.
• Attend all meetings assigned by Leadership, including daily huddles.
• Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology.
• Maintains operational standards including but not limited to safety and store security protocols.
• Ensure adherence to all company policies, procedures, and regulatory requirements.
• Performs other duties as assigned by store or company leadership.

Skills

Customer service

Hospitality

Multi-tasking

Flexible scheduling

Peak hours

Cross-training

Tech adaptability

Team collaboration

Education

High school diploma or equivalent preferred

Job description

Whole Foods Market is seeking an In-Store Shopper to prepare customer orders for delivery or pickup and shop the store for everyday goods. The role requires flexible weekend and holiday availability and weekend shifts are especially busy.

You’ll work on the Customer Service & E-Commerce teams delivering accurate orders with strong customer service. Responsibilities include fulfilling online orders, maintaining order accuracy, learning product knowledge, and assisting customers.