Online Grocery Pickup Specialist - Fresh, Fast, Friendly

The Kroger Co.; Danville (KY); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is hiring an Online Grocery Pick-Up Clerk / In-Store Grocery Shopper. You will efficiently select and assemble online orders, ensure freshness, process payments, and load orders into customers’ cars at pickup. A strong customer-service mindset and adherence to safety standards are essential.

Role emphasizes accurate order fulfillment, clear communication about substitutions, and maintaining clean, organized staging areas in a fast-paced store environment.

Qualifications

• Ability to work without supervision
• Ability to read shelf tags
• Basic math skills (i.e., counting, addition, subtraction)
• Excellent oral/written communication skills

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for online orders with attention to freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for online orders.
• Assemble orders, process coupons and payments, and load orders to cars at pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for ease of shopping, freshness, and cleanliness.
• Follow local, state, and federal laws and food safety procedures.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in notes and ensure order accuracy.
• Provide a positive customer service experience to encourage online shopping.
• Process orders through the POS system.
• Handle substitutions for out-of-stock items per policy.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to supervisor.
• Inspect equipment and notify management of repairs needed.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work in a fast-paced and sometimes stressful environment.
• Ability to manage conflict professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Job description

The Kroger Co. is hiring an Online Grocery Pick-Up Clerk / In-Store Grocery Shopper. You will efficiently select and assemble online orders, ensure freshness, process payments, and load orders into customers’ cars at pickup. A strong customer-service mindset and adherence to safety standards are essential.

Role emphasizes accurate order fulfillment, clear communication about substitutions, and maintaining clean, organized staging areas in a fast-paced store environment.