Online Grocery Pickup Specialist - Fresh, Fast, Friendly

Kroger Co.; Allen (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Co. is seeking an Online Grocery Pick-Up Clerk / In-Store Grocery Shopper to efficiently select and assemble online orders with attention to freshness and quality. You will process payments, communicate substitutions, and load orders into customers' cars at pickup, while upholding company values and safety standards.

The role emphasizes fast, accurate order fulfillment, friendly customer service, and adherence to bagging and POS procedures across the e-commerce team.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for customers' on-line orders with freshness and quality.
• In-Store Grocery Shopper initiates and completes selection process for on-line orders.
• Assemble orders, process coupons and payment, and deliver and load orders to cars at pickup.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for easy shopping, freshness, and cleanliness.
• Adhere to laws, food safety procedures and company guidelines.
• Receive orders and store in optimal temperature zones.
• Follow directions in note section.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone professionally.
• Retrieve orders from staging locations and load into customers' cars.
• Provide a positive customer service experience to encourage online shopping.
• Process orders through the POS system.
• Follow substitution policies for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Perform required opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict calmly.
• Ability to act with honesty and integrity.
• Ability to follow directions and seek assistance to resolve issues.
• Provide sup

Skills

Ability to work without supervision

Ability to read shelf tags

Basic math skills

Excellent oral/written communication

Job description

Kroger Co. is seeking an Online Grocery Pick-Up Clerk / In-Store Grocery Shopper to efficiently select and assemble online orders with attention to freshness and quality. You will process payments, communicate substitutions, and load orders into customers' cars at pickup, while upholding company values and safety standards.

The role emphasizes fast, accurate order fulfillment, friendly customer service, and adherence to bagging and POS procedures across the e-commerce team.