Online Grocery Picker - Perishables & Fresh Produce

Family Fare, LLC; Michigan; On-site; USD 15,000 - 21,000; Part time

Job summary

SpartanNash in Charlevoix, MI is seeking a part-time Personal Shopper to manage online grocery orders, ensure accurate picking, bagging, and proper storage, and ready items for customer pickup.

The ideal candidate has strong communication, organizational skills, and attention to detail, with prior retail experience preferred. You will work in a friendly team environment and support safe, efficient store operations while delivering excellent customer service.

Qualifications

• One year of retail or related experience preferred.
• High school diploma or GED preferred.
• Good communication and customer service skills.

Responsibilities

• Lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.
• Review customer comments/special instructions to ensure product matches request; follow up on issues as necessary.
• Ensure quality control and handle products carefully, especially perishables, during selection and packing.
• Scan order products and confirm order totals for items priced by the pound (produce, deli, meat/seafood) and substitutions.
• Follow proper storage procedures for orders at proper temperature (refrigerator/freezer as needed).
• Report customer issues, shorts, overages, damages to store management immediately.
• Research and resolve customer complaints/problems in a timely manner.
• Provide focused and effective customer service.
• Implement the Company service programs and model high service standards.
• Follow PPE and Safety Guidelines.
• Follow all Food Safety and Cleaning Expectations.
• Follow Guest Experience Guidelines.
• May be assigned tasks in other departments as needed.
• Additional responsibilities may be assigned as needed.

Skills

Communication

Organizational skills

Problem solving

Attention to detail

MS Office

Education

High school diploma or GED

Job description

SpartanNash in Charlevoix, MI is seeking a part-time Personal Shopper to manage online grocery orders, ensure accurate picking, bagging, and proper storage, and ready items for customer pickup.

The ideal candidate has strong communication, organizational skills, and attention to detail, with prior retail experience preferred. You will work in a friendly team environment and support safe, efficient store operations while delivering excellent customer service.