Online Grocery Picker & Order Fulfillment Pro

The Kroger Co.; Medford (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking a dedicated e-Commerce Order Selector to assemble and prepare online orders for pickup at our store in Indiana. You will process coupons and payments, load orders into customers' cars, and ensure freshness and accuracy while delivering a positive customer experience.

You will follow company policies, assist in training, and thrive in a fast-paced environment while maintaining high standards of cleanliness and safety.

Qualifications

• Provide a positive customer service experience and uphold company values.
• Communicate with customers via a portable phone.
• Follow food safety procedures and store guidelines.
• Operate the POS system and process payments.
• Assist in training new e-Commerce team members.

Responsibilities

• Assemble customers' online orders for pickup.
• Process coupons and payment.
• Deliver and load orders into customers' cars at pickup.
• Maintain order accuracy and quality of items chosen.
• Adhere to local, state, and federal laws and company policies.
• Follow substitutions guidance and communicate with customers as needed.
• Keep staging areas organized and clean.
• Report discrepancies and issues to supervisor.
• Meet productivity standards in a high-paced environment.
• Provide excellent customer service to ensure return customers.

Skills

Customer service

Communication

Attention to detail

Teamwork

Adaptability

Honesty & integrity

Policy compliance

Problem solving

Tools

POS system

Job description

The Kroger Co. is seeking a dedicated e-Commerce Order Selector to assemble and prepare online orders for pickup at our store in Indiana. You will process coupons and payments, load orders into customers' cars, and ensure freshness and accuracy while delivering a positive customer experience.

You will follow company policies, assist in training, and thrive in a fast-paced environment while maintaining high standards of cleanliness and safety.