Online Grocery Pick-Up Specialist - Flexible Scheduling

Kroger; Arkansas City (KS); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement

Associate discounts

Career growth opportunities

Job summary

Kroger’s Arkansas City store is seeking an Online Grocery Pick-Up Clerk to assemble online orders, ensure freshness, and process payments. You will interact with customers, coordinate substitutions, and support the e-Commerce team while upholding safety and quality standards.

Join a team dedicated to delivering convenient, accurate service in a fast-paced environment, with opportunities for growth and a positive customer experience at pickup locations.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (i.e., counting, addition, and subtraction)

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for customers' online orders.
• In-Store Grocery Shopper initiates and completes selection process for customers' online orders.
• Assemble orders, process coupons and payment, and deliver and load orders to cars at pickup.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions to customers at pickup.
• Meet/exceed customer expectations for easy shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store items in optimal temperature zones.
• Ensure quality and freshness of all items.
• Provide positive customer service experience.
• Process orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Maintain organization and cleanliness of staging areas and equipment.
• Report discrepancies to e-Commerce supervisor.
• Inspect equipment and notify management of repairs.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced environment.
• Manage conflict professionally.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve issues.
• Provide support for minors, individuals with special needs, and older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Ability to work without supervision

Ability to read shelf tags

Basic math skills

Job description

Kroger’s Arkansas City store is seeking an Online Grocery Pick-Up Clerk to assemble online orders, ensure freshness, and process payments. You will interact with customers, coordinate substitutions, and support the e-Commerce team while upholding safety and quality standards.

Join a team dedicated to delivering convenient, accurate service in a fast-paced environment, with opportunities for growth and a positive customer experience at pickup locations.