Online Grocery Pick-Up Specialist - Fast, Fresh & Friendly

Kroger Family of Companies; Wales (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble customer orders in-store, ensuring freshness and accuracy. This role communicates substitutions when needed and delivers orders to customers at pickup, providing a friendly, helpful shopping experience.

Responsibilities include operating the POS system, following bagging standards, and maintaining orderly staging areas while upholding safety and company guidelines.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Selecting and gathering products for customers' on-line orders with freshness and quality.
• Initiates and completes selection process for customers' on-line orders.
• Assembles orders, processes coupons and payments, and loads orders for pickup.
• Scan and bag orders while following bagging standards.
• Communicates substitutions or exceptions to customers at pick‑up.
• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive orders from Order Selector and store products in optimal temperature zones.
• Read and follow directions in the note section.
• Ensure quality and freshness of all items.
• Communicate with customers via portable phone in a professional manner.
• Retrieve each customer's order from staging locations and load into cars.
• Provide positive customer service that encourages online shopping.
• Process orders through the POS system.
• Follow policies for substitutions in the event of out-of-stock.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform opening and closing procedures.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced and sometimes stressful environment.
• Manage conflict in a professional manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance when necessary to resolve issues.

Skills

Ability to work without supervision

Ability to read shelf tags

Basic math skills

Excellent oral/written communication

Job description

Kroger Family of Companies is seeking an Online Grocery Pick-Up Clerk to efficiently select and assemble customer orders in-store, ensuring freshness and accuracy. This role communicates substitutions when needed and delivers orders to customers at pickup, providing a friendly, helpful shopping experience.

Responsibilities include operating the POS system, following bagging standards, and maintaining orderly staging areas while upholding safety and company guidelines.