Online Grocery Pick-Up Specialist: Fast, Fresh & Customer‑Focused

Kroger; Menomonee Falls (WI); On-site; USD 19,000 - 28,000; Full time

Job summary

Kroger is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers' on-line orders with focus on freshness and quality. You will process coupons and payments, and assist with delivering and loading orders at customer pick-up.

The role emphasizes excellent customer service and adherence to company standards. Responsibilities include running the order through POS, handling substitutions, maintaining staging areas, and ensuring accuracy and timely

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, and subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Online Grocery Pick-Up Clerk selects and gathers products for on-line orders with emphasis on freshness and quality.
• In-Store Grocery Shopper initiates and completes the selection process for on-line orders.
• Assemble orders, process coupons and payment, deliver and load orders to customers' cars at pick-up.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or exceptions to customers at pick-up and ensure order accuracy.

Skills

Customer service

Attention to detail

Basic math

Communication skills

Read shelf tags

Self-supervision

Job description

Kroger is seeking an Online Grocery Pick-Up Clerk to efficiently select and gather products for customers' on-line orders with focus on freshness and quality. You will process coupons and payments, and assist with delivering and loading orders at customer pick-up.

The role emphasizes excellent customer service and adherence to company standards. Responsibilities include running the order through POS, handling substitutions, maintaining staging areas, and ensuring accuracy and timely