Online Grocery Pick-Up Specialist

The Kroger Co.; Madison (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk / In-Store Grocery Shopper to efficiently select and gather products for customers' online orders, ensuring freshness and quality.

You will process coupons and payments, and load orders into customers' cars at pickup while delivering a positive customer service experience that encourages future online shopping. Responsibilities include taking orders, following bagging standards, and communicating substitutions to customers.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Basic math skills (counting, addition, subtraction).
• Excellent oral/written communication skills.

Responsibilities

• Select and gather products for online orders with freshness/quality focus.
• Initiate and complete selection process for online orders.
• Assemble orders, process coupons and payment, and load orders to customers' cars at pickup.
• Scan and bag orders following bagging standards.
• Communicate substitutions or order exceptions to customers at pickup.
• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow laws, food safety procedures, and company guidelines.
• Maintain organization of staging areas and equipment.
• Provide a positive customer service experience to encourage online shopping.

Skills

Independent work

Read shelf tags

Basic math

Oral/written communication

Job description

The Kroger Co. is seeking an Online Grocery Pick-Up Clerk / In-Store Grocery Shopper to efficiently select and gather products for customers' online orders, ensuring freshness and quality.

You will process coupons and payments, and load orders into customers' cars at pickup while delivering a positive customer service experience that encourages future online shopping. Responsibilities include taking orders, following bagging standards, and communicating substitutions to customers.