Online Grocery Pick-Up Clerk

Kroger Mountain View Foods; Chicago (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a forward-thinking company where you will play a crucial role in fulfilling online orders with a focus on quality and customer satisfaction. This position involves selecting and gathering products efficiently, ensuring that customers receive their orders in a timely manner. You will be responsible for maintaining high standards of freshness and organization while providing a positive shopping experience. If you thrive in a fast-paced environment and enjoy working independently, this role is perfect for you.

Qualifications

• Ability to work independently and read shelf tags.
• Basic math skills required for order processing.

Responsibilities

• Select and gather products for online orders ensuring freshness.
• Assemble orders and load them into customers' cars at pickup.

Skills

Independence

Basic Math Skills

Job description

Select and gather products for customers' online orders efficiently, ensuring freshness and quality. Assemble orders, process coupons and payments, and load orders into customers' cars upon pickup. Provide a positive customer service experience that encourages repeat online shopping. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

Essential Job Functions:

1. Responsible for selecting and gathering products for online orders with attention to freshness and quality.
2. Initiate and complete the selection process for online orders.
3. Assemble orders, process payments, and deliver/load orders into customers' cars at pickup.
4. Scan and bag orders following bagging standards.
5. Communicate substitutions or exceptions to customers at pickup.
6. Meet or exceed customer expectations regarding ease of shopping, variety, freshness, and cleanliness.
7. Follow all relevant laws, safety procedures, and company guidelines.
8. Store products in appropriate temperature zones and ensure order accuracy.
9. Follow directions and note instructions carefully.
10. Maintain organization and cleanliness of staging areas and equipment.
11. Report discrepancies and equipment issues promptly.
12. Perform opening and closing procedures as required.
13. Assist in training new team members.
14. Maintain productivity standards and work cooperatively in a fast-paced environment.

Qualifications

Minimum Position Qualifications:

• Ability to work independently.
• Ability to read shelf tags.
• Basic math skills.

Desired Previous Experience:

• Experience as a personal shopper, in warehouse or stocking roles, or as a cashier.