Online Grocery Order Picker & Pickup Specialist

The Kroger Co.; Greenwood Village (CO); On-site; USD 19,000 - 25,000; Full time

Job summary

The Kroger Co. is seeking an team member to assemble and fulfill online grocery orders with a focus on freshness and accuracy.

You will pick products, process payments, and ensure smooth pickup by customers, while maintaining high standards of cleanliness and customer service. You will follow all safety and quality procedures, communicate substitutions when needed, and support teammates in a fast-paced environment.

Qualifications

• Ability to work without supervision.
• Ability to read shelf tags.
• Excellent oral/written communication skills.
• Basic math skills (counting, addition, subtraction).
• Experience in a production oriented or warehouse environment, stocking shelves, or as a cashier.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector and store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers professionally via a portable phone.
• Retrieve orders and load into customers' cars.
• Process orders through the POS system.
• Follow substitutions policy for out-of-stock items.
• Bag orders and maintain bagging standards.
• Communicate substitutions or exceptions at pickup.
• Maintain organization of staging areas and equipment.
• Report pricing, scanning, and location discrepancies to supervisor.
• Inspect equipment and notify management of repairs needed.
• Perform opening and closing procedures.
• Learn and adapt to new processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Work cooperatively in high paced and stressful environments.
• Manage conflict in a calm, cooperative manner.
• Maintain honesty and integrity of customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support with minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Supervision-free work

Shelf tags reading

Communication skills

Basic math

Experience in warehouse/stocking/cash"

Job description

The Kroger Co. is seeking an team member to assemble and fulfill online grocery orders with a focus on freshness and accuracy.

You will pick products, process payments, and ensure smooth pickup by customers, while maintaining high standards of cleanliness and customer service. You will follow all safety and quality procedures, communicate substitutions when needed, and support teammates in a fast-paced environment.