Online Grocery Fulfillment Specialist

Dillons; Colby (KS); On-site; USD 17,000 - 22,000; Full time

Job summary

Dillons in Colby, Kansas is seeking an attentive e-Commerce Order Picker to assemble online orders with speed and accuracy. You will process orders, handle coupons and payment at the POS, and load orders into customers' cars at pickup, while upholding the store's standards for freshness and quality.

Responsibilities emphasize meeting customer expectations for ease of shopping, adhering to safety and legal guidelines, and collaborating with teammates in a fast-paced environment.

Qualifications

• Must work independently without supervision.
• Clear communication skills for customer interactions.
• Basic math for handling quantities and cash handling.

Responsibilities

• Meet/exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Adhere to local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from Order Selector according to guidelines; store products in optimal temperature zones.
• Initiate and complete selection process for customers’ on-line orders.
• Read and follow directions given in the note section.
• Ensure quality and freshness of all items chosen.
• Communicate with customers via a portable phone and respond to calls in a professional and timely manner.
• Load order into customers' cars at pickup.
• Process the orders through the POS system.
• Follow policies to determine substitutions when out of stock.
• Scan and bag orders following bagging standards.
• Communicate substitutions or exceptions at pickup time.
• Maintain organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, and item location discrepancies to the e-Commerce supervisor.
• Inspect equipment and notify management of items in need of repair.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet/exceed productivity standards.
• Ability to work in a high paced and sometimes stressful environment.
• Ability to manage conflict in a constructive manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance to resolve customer issues.
• Provide support and assistance to minors, individuals with special needs, and/or older adults.
• Must be able to perform essential job functions with or without accommodation.

Skills

Ability to work without supervision

Excellent oral/written communication

Basic math skills

Job description

Dillons in Colby, Kansas is seeking an attentive e-Commerce Order Picker to assemble online orders with speed and accuracy. You will process orders, handle coupons and payment at the POS, and load orders into customers' cars at pickup, while upholding the store's standards for freshness and quality.

Responsibilities emphasize meeting customer expectations for ease of shopping, adhering to safety and legal guidelines, and collaborating with teammates in a fast-paced environment.