Online Grocery Fulfillment & Customer Support Specialist

Harmons Grocery; Draper (UT); On-site; USD 21,000 - 25,000; Full time

Job summary

Harmons Grocery in Draper, UT, is hiring for a position to accurately select and pack groceries for online orders. You will receive orders, assemble items, verify pricing, and ensure orders are ready for customer pickup with attention to quality and freshness.

You will help grow online traffic and loyalty through excellent service by email and phone, communicating with customers to clarify requests and route questions as needed.

Qualifications

• High school diploma or GED preferred; or any combination of education, experience, and training providing the listed knowledge, skills, and abilities.
• Working knowledge of computers including Microsoft Office
• Excellent interpersonal and communication skills are essential
• Ability to interpret policies and procedures
• Basic math and organizational skills
• Demonstrate verbal and written communication skills
• Must enjoy working with and handling grocery products
• Great attention to detail with accuracy
• Able to work efficiently in a fast-paced environment
• Ability to respond empathetically to customer issues

Responsibilities

• Follows established departmental and store policies and procedures
• Receive and check incoming eShop orders
• Assemble orders as necessary to match individual eShop invoices
• Review and inspect orders ensuring that the correct specifications have been met
• Confirms pricing accuracy and signage for all products, paying particular attention to ad items
• Provide customer support efforts by using product knowledge
• Constantly be in touch with the daily updates and requirements of the customers
• Helps ensure product descriptions are accurate by communicating opportunities to support team
• Increase traffic to the website and strengthen Harmons’ customer loyalty
• Contacts customers to clarify requests
• Shop a minimum of 100 units per hour
• Multitask by shopping for multiple orders at the same time
• Label temperature-controlled products correctly and store in the correct bags to ensure food safety
• Ensure customers receive all items by scanning each label before placing in customers’ vehicles
• Provide continuous improvement to website conversations and customer engagement
• Assists as needed to ensure the success of eShop department as a whole

Skills

Interpersonal skills

Verbal communication

Written communication

Basic math

Organizational skills

Computer literacy

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Harmons Grocery in Draper, UT, is hiring for a position to accurately select and pack groceries for online orders. You will receive orders, assemble items, verify pricing, and ensure orders are ready for customer pickup with attention to quality and freshness.

You will help grow online traffic and loyalty through excellent service by email and phone, communicating with customers to clarify requests and route questions as needed.