Online Grocery Picker & Customer Support Specialist

Harmons Grocery; Taylorsville (UT); On-site; USD 21,000 - 25,000; Full time

Job summary

Harmons Grocery in Taylorsville, UT, is seeking an eShop picker/packer to accurately select and pack groceries and merchandise ordered online. You will receive and check orders, locate products, assemble orders, and ensure timely pickup with attention to quality and freshness.

You will respond to customers’ orders and inquiries via email and phone, clarify requests, and help increase traffic and loyalty for Harmons’ online store. The role requires fast pace and strong attention to detail.

Qualifications

• High school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities.
• Working knowledge of computers including Microsoft Office.
• Excellent interpersonal and communication skills are essential.
• Ability to interpret policies and procedures.
• Basic math and organizational skills.
• Demonstrate verbal and written communication skills.
• Must enjoy working with and handling grocery products.
• Great attention to detail with accuracy.
• Able to work efficiently in a fast-paced environment.
• Ability to clearly understand and respond appropriately to the issues that customers present.
• Ability to demonstrate empathy and prioritize customers issues.

Responsibilities

• Follows established departmental and store policies and procedures.
• Receive and check incoming eShop orders.
• Assemble orders as necessary to match individual eShop invoices.
• Review and inspect orders ensuring that the correct specifications have been met.
• Confirms pricing accuracy and signage for all products, paying particular attention to ad items.
• Provide customer support efforts by using product knowledge.
• Constantly be in touch with the daily updates and requirements of the customers.
• Helps ensure product descriptions are accurate by communicating opportunities to support team.
• Increase traffic to the website and strengthen Harmons’ customer loyalty.
• Contacts customers to clarify requests.
• Shop a minimum of 100 units per hour.
• Multitask by shopping for multiple orders at the same time.
• Label temperature-controlled products correctly and store in the correct bags to ensure food safety.
• Ensure customers receive all items by scanning each label before placing in customers’ vehicles.
• Provide continuous improvement to website conversations and customer engagement.
• Assists as needed to ensure the success of eShop department as a whole.

Skills

Customer service

Communication

Attention to detail

Tech literacy

Fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Office

Internet concepts

Basic math

Job description

Harmons Grocery in Taylorsville, UT, is seeking an eShop picker/packer to accurately select and pack groceries and merchandise ordered online. You will receive and check orders, locate products, assemble orders, and ensure timely pickup with attention to quality and freshness.

You will respond to customers’ orders and inquiries via email and phone, clarify requests, and help increase traffic and loyalty for Harmons’ online store. The role requires fast pace and strong attention to detail.