Online Graduate Success Coach: Student Navigator

Oral Roberts University; Tulsa (OK); On-site; USD 42,000 - 58,000; Full time

Job summary

Oral Roberts University seeks a Graduate Success Coach for Online Programs to guide online graduate learners in navigating university processes and achieving educational goals. This full‑time role serves as the primary contact for a designated group of online students, offering proactive outreach and support.

The position emphasizes developing personalized success plans, fostering meaningful conversations, and coordinating engagement initiatives across university resources.

Qualifications

• Two years of related work experience in higher education, customer service or related field.
• Must be computer‑literate, including Word, Excel, and PowerPoint. The ability to speak multiple languages is a plus.
• Excellent organizational and interpersonal skills and be able to articulate information verbally and in writing.
• Must have an eye for detail due to the need for accurate record keeping/recording of personal, monetary, and time‑sensitive information.
• Must be self‑motivated, driven to meet goals, possess a strong work ethic, and be able to prioritize.
• Must have the ability to exercise discretionary judgment.
• Excellent problem‑solving, leadership, and time‑management skills.
• Maintains a high level of confidentiality regarding student records and sensitive information.
• Must work well as a team member and independently; adapt to regulations and policies; relate to diverse audiences.
• Must prioritize multiple tasks amid a fast‑paced environment while remaining professional.

Responsibilities

• Serves as the primary representative of the University to a designated group of graduate online learners, acting as their main point of contact and advocate. Provides hands‑on support to help students navigate University processes and procedures.
• Monitors each student’s progress toward course registration each term, addressing questions and resolving issues as they arise. Conducts proactive outreach through calls, reminders, and follow‑up communication.
• Assists students in developing personalized success plans and setting realistic academic and personal goals. Builds strong relationships that foster meaningful, developmental conversations and motivates students to achieve their educational objectives.
• Coordinates and supports initiatives that promote student engagement among online learners. Encourages participation and connects students with available resources and services to address challenges.
• Maintains proactive communication regarding course completion, enrollment‑related matters, and progress toward degree completion.
• Cultivates strong connections between online learners and ORU, helping students understand and engage with the University’s culture and systems.
• Builds and maintains effective working relationships with internal departments that support online learners, ensuring clear communication and contributing to a culture of continuous improvement.
• Other duties as assigned.

Skills

Computer literacy

Multilingual ability

Organizational skills

Interpersonal skills

Attention to detail

Self-motivation

Time management

Discretionary judgment

Problem solving

Leadership

Confidentiality

Teamwork & independence

Tools

Word

Excel

PowerPoint

Job description

Oral Roberts University seeks a Graduate Success Coach for Online Programs to guide online graduate learners in navigating university processes and achieving educational goals. This full‑time role serves as the primary contact for a designated group of online students, offering proactive outreach and support.

The position emphasizes developing personalized success plans, fostering meaningful conversations, and coordinating engagement initiatives across university resources.