Online Student Success Coach

Opt For Healthy Living; California (MO); Hybrid; USD 61,000 - 65,000; Full time

Job summary

San José State University’s SJSU Online is seeking an Online Student Success Advisor to support online enrollment, retention, and engagement. You will provide academic advising, proactive outreach, and coaching to foster student success under the Managing Director.

Responsibilities include advising, planning, monitoring progress, and connecting students to university resources to support degree completion and online academic excellence.

Qualifications

• Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field.
• Two years of professional experience in one of the student services program areas or in a related field. A master’s degree in a job-related field may be substituted for one year of professional experience.

Responsibilities

• Provide holistic academic advising and support to online students.
• Implement a proactive advising approach to establish and maintain on-going relationships that include regular meetings, documentation, and tracking of student progress using online tools.
• Assist students with individualized success strategies, including goal setting, time management, study skills, etc.
• Introduce and orient students to their academic requirements, academic planning tools, and university resources.
• Assist students in creating educational goals and interpretation of policies and procedures in relation to their goals.
• Identify barriers to student success, develop action plans to focus on completion.
• Provide support to students facing issues that impact retention, persistence, and academic success and referring students to resources as appropriate and necessary.
• Provide students with responsive and effective student-centered communication through email, phone, virtual, and video conferencing.
• Work with Managing Director to develop and implement strategic communication and outreach plans to help new students navigate the onboarding process.
• Monitor new student online orientation to ensure student engagement and responsiveness to any student questions regarding the onboarding process.
• Work with Managing Director to develop online student related community building events and activities.
• Introduce and orient students to co-curricular resources, events, and communities to help foster a sense of belonging and engagement.
• Assist in the planning, development and implementation of programming efforts and materials that support student success, with special focus on degree completion and online academic success.

Skills

Advising skills

Student engagement

Communication

Time management

Problem solving

Education

Bachelor's degree in behavioral sciences

Master's degree preferred

Tools

PeopleSoft

EAB Navigate

Microsoft Office

Google Workspace

Job description

San José State University’s SJSU Online is seeking an Online Student Success Advisor to support online enrollment, retention, and engagement. You will provide academic advising, proactive outreach, and coaching to foster student success under the Managing Director.

Responsibilities include advising, planning, monitoring progress, and connecting students to university resources to support degree completion and online academic excellence.