Online Graduate Student Success Coordinator

Hampton University; Hampton (VA); On-site; USD 72,000 - 98,000; Full time

Job summary

Hampton University invites applications for a Graduate Student Success Coordinator – HamptonU Global. The role focuses on proactive outreach, advising, and issue resolution to keep online learners engaged, registered, and progressing toward completion.

Reports to the Director of Student Success and collaborates with Financial Aid, Enrollment, and Academic units across multiple time zones. Responsibilities include guiding course sequencing, monitoring progress, and maintaining accurate records in

Qualifications

• Ph.D. required.
• 1–3 years in student services or advising.
• Strong communication and organizational skills.
• Experience with CRM, Banner, or LMS preferred.

Responsibilities

• Provide proactive academic advising to online students, guiding course sequencing and program requirements.
• Conduct proactive outreach at key lifecycle stages (onboarding, midterm, registration, end-of-term).
• Contact non-registered and at-risk students and implement timely interventions.
• Assist students with onboarding, registration, and term readiness.
• Document interactions in CRM systems and coordinate with relevant units.

Skills

Strong communication

Organizational skills

Education

Ph.D. required

Tools

CRM

Banner

LMS

Job description

Hampton University invites applications for a Graduate Student Success Coordinator – HamptonU Global. The role focuses on proactive outreach, advising, and issue resolution to keep online learners engaged, registered, and progressing toward completion.

Reports to the Director of Student Success and collaborates with Financial Aid, Enrollment, and Academic units across multiple time zones. Responsibilities include guiding course sequencing, monitoring progress, and maintaining accurate records in