Online Fulfillment Lead

Olfactory NYC; Philadelphia (Philadelphia County); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Medical, dental, and vision (UnitedHealthcare Oxford)

Paid time off (5 days)

Paid sick time (40 hours, effective immediately)

Job summary

Olfactory NYC in Philadelphia is seeking a dedicated individual to oversee the entire online order lifecycle, from picking and packing to shipping and customer inquiries. The role demands strong organizational skills to set up workflows and ensure orders are accurate and timely.

As you manage communication with customers and resolve escalations, you will document processes and maintain quality control. Ideal candidates should possess a proactive mindset and experience with ecommerce tools like Shopify.

Qualifications

• Strong organizational skills and attention to detail are essential.
• You should have a proactive mindset and the ability to build structure.
• Experience with ecommerce or fulfillment tools is desirable.

Responsibilities

• Set up workflows for the fulfillment center and own the order lifecycle.
• Manage customer communications and investigate shipping discrepancies.
• Document and refine shipping processes as operations scale.

Skills

Strong organizational skills

Attention to detail

Proactive ownership mindset

Ecommerce/fulfillment tools experience

Clear professional communication

Tools

Shopify

ShipStation

Job description

You’ll set up and own the full online order lifecycle: picking, packing, shipping, returns, inventory, and customer inquiries. In this role you’ll help define the processes, document the playbook, and make sure orders go out accurately, on time, and with the service our customers expect.

What you’ll do

• Setting up workflows from the start for fulfillment center in Philadelphia
• Own the order lifecycle from placement to delivery, ensuring accuracy and timeliness
• Manage inbound and outbound customer communication across all channels
• File and track shipping claims, damaged-goods reports, and order discrepancies with carriers
• Investigate and resolve escalations by identifying root causes and coordinating fixes
• Monitor and maintain processing times on orders, returns, and tickets — proactively managing queues
• Order inventory and supplies for the fulfillment operation
• Manage production and fulfillment of wholesale orders
• Document and refine shipping processes as the operation scales
• Maintain quality control on all items and orders
• Support the retail store on operations and customer service when needed
• Learn and apply new products, systems, and processes as the business grows

What we’re looking for

• Strong organizational skills and attention to detail
• A proactive, ownership mindset. You spot issues before they become problems, and you’re comfortable building structure where none exists yet
• Comfort with ecommerce/fulfillment tools (Shopify, ShipStation, or similar a plus)
• Clear, professional communication
• $20-$25/hour
• Medical, dental, and vision (UnitedHealthcare Oxford)
• Paid time off (5 days)
• Paid sick time (40 hours, effective immediately)

You’ll report to the Senior Operations Manager. Offer contingent on background check and U.S. work authorization