Ecommerce Fulfillment Lead: Own the Order Lifecycle

Olfactory NYC; Philadelphia (Philadelphia County); On-site; USD 27,552 - 34,440; Part time

Benefits offered by this job

Medical, dental, and vision (UnitedHealthcare Oxford)

Paid time off (5 days)

Paid sick time (40 hours, effective immediately)

Job summary

Olfactory NYC in Philadelphia is seeking a dedicated individual to oversee the entire online order lifecycle, from picking and packing to shipping and customer inquiries. The role demands strong organizational skills to set up workflows and ensure orders are accurate and timely.

As you manage communication with customers and resolve escalations, you will document processes and maintain quality control. Ideal candidates should possess a proactive mindset and experience with ecommerce tools like Shopify.

Qualifications

• Strong organizational skills and attention to detail are essential.
• You should have a proactive mindset and the ability to build structure.
• Experience with ecommerce or fulfillment tools is desirable.

Responsibilities

• Set up workflows for the fulfillment center and own the order lifecycle.
• Manage customer communications and investigate shipping discrepancies.
• Document and refine shipping processes as operations scale.

Skills

Strong organizational skills

Attention to detail

Proactive ownership mindset

Ecommerce/fulfillment tools experience

Clear professional communication

Tools

Shopify

ShipStation

Job description

Olfactory NYC in Philadelphia is seeking a dedicated individual to oversee the entire online order lifecycle, from picking and packing to shipping and customer inquiries. The role demands strong organizational skills to set up workflows and ensure orders are accurate and timely.

As you manage communication with customers and resolve escalations, you will document processes and maintain quality control. Ideal candidates should possess a proactive mindset and experience with ecommerce tools like Shopify.