Online Enrollment Manager — Lead & Coach (Remote)

The University of Texas at San Antonio; San Antonio (TX); Hybrid; USD 73,000 - 89,000; Full time

Job summary

The University of Texas at San Antonio is seeking a Manager of Online Enrollment to lead the Counselor team, manage staffing and performance, and translate enrollment priorities into actionable coaching plans. The role reports to the Assistant Director of Online Enrollment and works to ensure timely, accurate student support throughout the enrollment process.

The position emphasizes staff development, quality assurance collaboration, and data-driven improvements while balancing a limited

Qualifications

• Bachelor's Degree in a related field is required.
• Five years of related work experience are required.
• Ability to maintain the security and integrity of UT San Antonio systems per policy.

Responsibilities

• Directly supervise Enrollment Counselors and Senior Enrollment Counselors and evaluate performance.
• Translate priorities into clear team expectations and measurable actions.
• Oversee staffing, scheduling, coverage, and outreach for enrollment starts.
• Monitor pipeline movement, conversion rates, and service levels.
• Provide coaching and address performance or execution issues.

Skills

People leadership

Coaching

Performance management

Staffing management

Communication

Education

Bachelor's degree in a related field

Tools

CRM software

Dialer

Reporting tools

Microsoft Office

Job description

The University of Texas at San Antonio is seeking a Manager of Online Enrollment to lead the Counselor team, manage staffing and performance, and translate enrollment priorities into actionable coaching plans. The role reports to the Assistant Director of Online Enrollment and works to ensure timely, accurate student support throughout the enrollment process.

The position emphasizes staff development, quality assurance collaboration, and data-driven improvements while balancing a limited