Enrollment Manager – Hybrid/Remote (Online Learning)

OU Education Services LLC; Arizona; Hybrid; USD 80,000 - 110,000; Full time

Job summary

OU Education Services, a nonprofit organization focused on expanding online learning for the University of Oklahoma System, seeks an Enrollment Manager to lead a team of Enrollment Coaches. The role emphasizes service, operations, and adherence to OU and OUES standards while delivering a positive student experience.

Based in Norman, OK with hybrid options, the role supports prospects through enrollment processes, coaching team performance, and maintaining compliant operations across the

Responsibilities

• Lead, coach, and develop a team of Enrollment Coaches to support timely outreach, high-quality student conversations, accurate documentation, student progression, and informed decision-making.
• Set clear expectations for daily execution, outreach quality, documentation, pipeline management, compliance, team participation, student support, and performance outcomes tied to established processes.
• Conduct regular one-on-ones, call coaching, quality reviews, performance check-ins, and documented coaching conversations.
• Recognize strong performance, address gaps promptly, and provide coaching, training, expectation resets, and follow-up to support compliant execution and student-centered service.
• Build a positive, accountable, collaborative, and student-first team culture.

Job description

OU Education Services, a nonprofit organization focused on expanding online learning for the University of Oklahoma System, seeks an Enrollment Manager to lead a team of Enrollment Coaches. The role emphasizes service, operations, and adherence to OU and OUES standards while delivering a positive student experience.

Based in Norman, OK with hybrid options, the role supports prospects through enrollment processes, coaching team performance, and maintaining compliant operations across the