Director, Enrollment Management

Western Governors University; Salt Lake City (UT); On-site; USD 131,000 - 235,000; Full time

Benefits offered by this job

Bonuses

Medical coverage

Dental coverage

Vision coverage

Tuition benefits

Flexible PTO

Job summary

Western Governors University seeks a Director of Enrollment Management to lead new starts and enrollment results for a school. This high-visibility role reports to senior leadership and shapes the enrollment experience, collaborating with stakeholders to optimize the digital journey and align with university goals.

The position is based at our Salt Lake City corporate headquarters. The role requires 10+ years in enrollment management, including 5 years in leadership, with mastery of CRM systems

Qualifications

• Bachelor’s degree from an accredited institution.
• 10+ years of experience in enrollment management or a related domain, including 5 years in people leadership.
• Full mastery of enrollment management, with working knowledge of admissions, credential evaluation, marketing and EdTech.
• Experience leading enrollment initiatives and teams, including strategic initiatives, in an educational setting.

Responsibilities

• Create enrollment vision, strategy and OKRs for the school.
• Analyze data quality and metrics; share reports to improve performance.
• Lead Sr. Managers and Managers; develop and coach the team.
• Drive change within enrollment and ensure policy compliance across channels.
• Partner with stakeholders to align enrollment activities with university goals.

Education

Bachelor’s degree

Master’s degree (preferred)

Tools

Salesforce

CRM systems

Job description

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 610 Pay Range: $130,600.00 - $235,100.00

Job Description

The Director of Enrollment Management is accountable for new starts and enrollment results for their school. This is a highly accountable, high-visibility role with regular exposure to senior leadership. The Director owns the execution of the enrollment experience for their school, collaborates with stakeholders to optimize the digital experience, and directly shapes Enrollment Department outcomes. The Director works with the other school Directors to keep enrollment practice consistent and aligned with the strategic direction of the VP of Enrollment. The Director is accountable for the team’s performance, sets clear expectations and delivers results that fit university goals and department responsibilities. *This position is expected to work out of our Corporate Headquarters located in Salt Lake City, Utah.

Essential Functions and Responsibilities

Strategy and Results

Creates the enrollment vision, strategy and goals for the assigned school within the overall enrollment strategy, meets school and program needs, builds on work across the department, and champions a culture of innovation. Sets direction through Objectives and Key Results (OKRs) aligned to the strategic direction of the VP of Enrollment, with consistent performance metrics and reporting, tracks progress, and is accountable for delivering new starts and the outcomes. Finds creative solutions to department issues and keeps improving programs and processes through objective review. Presents new start and enrollment performance against OKRs, the root causes behind it and recommended actions to executive leadership in weekly, monthly and quarterly business reviews, operational planning meetings and ad hoc forums.

Data and Analytics

Analyzes complex data to meet business goals, advises on data quality, tracking and metric analysis for projects, and creates and shares reports that improve performance. Finds and removes bottlenecks and inefficiencies in data and analysis to improve efficiency and the staff and student experience, and gets to the root cause of performance trends so the team can act on it.

Leading and Developing the Team

Leads and develops Sr. Managers and Managers, who lead a large team of Enrollment Counselors, and makes use of university training, coaching, content and quality assurance resources so the team has the knowledge and training it needs. Applies knowledge of adult learning, developmental theories, transformational coaching and quality assurance to develop the team, following university-wide policies, best practices and norms for training and quality assurance. Builds systems to assess staff skills, experience and development needs, supports consistent employee evaluation and goal setting, and hires, develops and retains high-quality employees on time and within budget.

Change and Technology

Leads change within the school enrollment organization and supports department-wide implementation, using influence without authority to drive change and ensure compliance with university-level policies. Serves as the subject matter expert on their school and program content, the enrollment experience and the enrollment business process. Holds the partner teams that build and run the supporting technology, including AI and agentic enrollment tools, accountable across multiple channels, provides input into department-level technology, staffing and process strategy, and owns the outcomes for their school.

Partnership and Alignment

Is an excellent partner to key stakeholders, prioritizing the work behind primary OKRs while finding ways to help partners get their work done. Takes a "Yes, and..." approach, recognizing constraints and focusing on joint wins and timing. Leads cross-functional project teams as needed, and makes decisions that affect more than one area of the university.

Leadership and Communication

Communicates WGU’s mission and strategic vision clearly and consistently, lives WGU’s Leadership Principles, and leads by example, improving the organization and championing company direction and standards.

Knowledge, Skills and Abilities

Experience using word processing, spreadsheet, database, internet, e-mail and scheduling applications, and applicable AI functionalities and other emerging technologies.

• Communication – Excellent written, verbal, presentation and customer service skills. Presents information clearly and concisely, turns quantitative and qualitative analysis into persuasive messages for large and small groups, adjusts message and style to the audience, listens well, welcomes diverse ideas and opinions, and gives timely, useful feedback.
• Executive Presence – Demonstrates executive presence and credibility with senior leaders in high-visibility forums.
• Managerial Courage – Speaks candidly and constructively in executive settings, navigating sensitive topics and difficult conversations with professionalism and sound judgment. Decides and acts without the full picture and stays calm and productive when things are in flux.
• Leads Change and Adapts – An agent for change who helps others accept it. Handles risk and uncertainty comfortably, adjusts approach to fit the situation, shifts gears quickly and takes on obstacles directly.
• Strategic Thinking and Problem Solving – Excellent project management, planning and analysis. Thinks ahead, weighs what will help or hinder goals, focuses on what matters, and brings in the right resources and partners when needed.
• Executes and Achieves Results – Focused on outcomes, with a record of exceeding goals. Works across the organization toward shared objectives, builds buy-in, trust and support, gives others credit, and helps others achieve results that benefit WGU and our students.
• Fiscal Responsibility – Manages the multi-million-dollar operating budget and enrollment-related financial commitments for assigned schools, with clear ownership and delivery of revenue and cost budgets, and understands how enrollment results affect university financials.

Qualifications

Minimum Qualifications

• Bachelor’s degree from an accredited institution.
• Education is verified.
• 10+ years of experience in enrollment management or a related domain, including 5 years in people leadership.
• An equivalent combination of education and experience may be considered.
• Full mastery of enrollment management, with working knowledge of related domains such as admissions, credential evaluation, marketing and EdTech.
• Experience leading enrollment initiatives and teams, including strategic initiatives, in an educational setting.
• Demonstrated strategic thinking in the context of recruitment strategy, marketing, partnerships and enrollment goals, with impact on multi-year financial planning.
• Experience coaching staff, managing priorities, developing high-performing teams, setting and achieving strategic objectives, and managing budgets.
• Experience working in a dynamic, fast-changing environment with a focus on metrics and priorities.
• Experience with Customer Relationship Management systems and reporting.

Preferred Qualifications

• Master’s degree in a related field.
• Experience with Salesforce.
• Experience supporting enterprise transformation or technology modernization, including applicable AI functionalities and other emerging technologies.
• Experience in competency-based education environments.

Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours)

• eligible for bonuses
• medical, dental, vision, telehealth and mental healthcare
• health savings account and flexible spending account
• basic and voluntary life insurance
• disability coverage
• accident, critical illness and hospital indemnity supplemental coverages
• legal and identity theft coverage
• retirement savings plan
• wellbeing program
• discounted WGU tuition
• flexible paid time off for rest and relaxation with no need for accrual
• flexible paid sick time with no need for accrual
• 11 paid holidays
• other paid leaves, including up to 12 weeks of parental leave

This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Additional Information Disclaimer

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at [e-mail].

In 1997, a coalition of 19 U.S. governors founded Western Governors University with a singular vision: to make higher education more accessible by offering full degree programs online. Starting small, we quickly expanded. Today, we’re one of the largest accredited online universities in the U.S.