Online Education Operations & Support Coordinator

Ultipro; Houston (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

PCCA's Online Education team seeks an Administrative Coordinator to support the day-to-day tasks, help customers, and maintain learner records. You will keep online education systems organized and accessible, ensuring a consistent learning experience.

The ideal candidate is highly organized, service-oriented, and tech-savvy, with experience in learning management systems or related platforms being a plus. This hybrid role supports customers before, during, and after implementation with internal

Qualifications

• Bachelor's degree or equivalent combination of education and experience is preferred.
• Strong organizational, service-oriented, and communication skills.
• Experience with learning management systems or related platforms is a plus.

Responsibilities

• Provide responsive customer support: help customers navigate online education programs and resolve routine issues.
• Support customer setup and system administration: manage accounts, learner information, and learning assignments.
• Maintain training records and documentation; generate reports and provide access to resources.
• Coordinate approved content updates and manage course and multimedia assets.
• Monitor follow-up items and support online education events and meetings.
• Collaborate with internal teams to improve administrative efficiency and learning experiences.

Skills

Service oriented

Communication

Tech-savvy

Organized

Detail oriented

Team collaboration

Education

Bachelor’s degree or equivalent

Tools

Learning management systems

Event platforms

Content development tools

Customer-support tools

Job description

PCCA's Online Education team seeks an Administrative Coordinator to support the day-to-day tasks, help customers, and maintain learner records. You will keep online education systems organized and accessible, ensuring a consistent learning experience.

The ideal candidate is highly organized, service-oriented, and tech-savvy, with experience in learning management systems or related platforms being a plus. This hybrid role supports customers before, during, and after implementation with internal