Online Learning Experience Coordinator

PCCA; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

PCCA seeks an Online Education Administrative Coordinator to support the Online Education team by delivering exceptional customer service and handling day-to-day administrative tasks that ensure a consistent online learning experience.

The role focuses on customer setup, learner needs, and maintaining training records while keeping online education systems organized and accessible. Strong organizational skills and teamwork are essential for success.

Qualifications

• A bachelor’s degree or an equivalent combination of education and relevant experience.
• Experience in customer support and familiarity with learning management systems is a plus.
• Strong attention to detail and the ability to organize training records.

Responsibilities

• Provide responsive customer support for online education programs and resolve routine account issues.
• Support customer setup, learner information, and implementation tasks; perform routine system updates.
• Maintain accurate training records and organize learning materials and resources.
• Coordinate content updates, manage course assets, and assist with quality checks.
• Maintain trackers, support events and meetings, and collaborate to improve processes.
• Assist with special projects and events; occasional after-hours or weekend work may be required.
• Labour on rotation during training courses as needed.

Skills

Customer service

Time management

Communication

Organization

Multi-tasking

Teamwork

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Learning management systems

Job description

PCCA seeks an Online Education Administrative Coordinator to support the Online Education team by delivering exceptional customer service and handling day-to-day administrative tasks that ensure a consistent online learning experience.

The role focuses on customer setup, learner needs, and maintaining training records while keeping online education systems organized and accessible. Strong organizational skills and teamwork are essential for success.