Online Desk Agent - Entry Level

AIL; Chandler (AZ); Remote; USD 15,000 - 60,000; Full time

Benefits offered by this job

100% Remote / Work From Home

Training & One-on-One Mentorship

Licensing guidance

Weekly commission-based pay + bonuses

Flexible scheduling

Leadership & management career path

Renewal & residual income

Job summary

Globe Life AO is offering an entry-level remote position for individuals to assist families with benefits enrollment and ongoing client support from home. Training, mentorship, and licensing guidance are provided, with a leadership career path and renewal income opportunities.

Qualified applicants can work fully remotely across the United States; prior insurance experience is not required and licensing support is included. This is a commission-based opportunity with weekly pay and bonuses.

Qualifications

• No prior insurance experience required.
• Training, mentorship, and licensing guidance provided.
• Must be willing to obtain state Life & Health Insurance License before conducting licensed activities.

Responsibilities

• Meet with prospective and existing clients through scheduled Zoom and phone appointments.
• Explain available life, accident, and supplemental health insurance options.
• Help clients understand benefit and coverage information and enroll when appropriate.
• Create a positive and personalized client experience and build long-term relationships.
• Complete required documentation accurately and maintain digital client records.
• Respond to policy and coverage questions and provide ongoing client support.

Skills

Communication

Active listening

Zoom meetings

Customer service

Tools

Zoom

CRM

Job description

Online Desk Agent - Entry Level

Globe Life AO - 100% Remote - Entry Level - No Experience Required - Training & Mentorship Provided

Start Your Career From Home — Help Families. Build Skills.
Create Your Future.

Looking for a legitimate work-from-home career where you can help people, develop valuable professional skills, and create opportunities for long-term income and advancement?

Globe Life AO is expanding our virtual team and seeking motivated, dependable, and people-focused individuals to join us as Entry-Level Remote Agents / Client Success Specialists.

You’ll work virtually with individuals and families who have requested information about available benefits, helping them understand their options, answering questions, assisting with enrollment, and providing continued client support.

No previous insurance experience is required. We provide structured training, mentorship, licensing guidance, and ongoing professional development.

100% Remote / Work From Home
Entry Level — No Insurance Experience Required
Qualified Client Opportunities Provided
No Traditional Cold Calling
Weekly Commission-Based Pay + Bonuses
Flexible Scheduling
Training & One-on-One Mentorship
Renewal & Residual Income Opportunities
Leadership & Management Career Path

What You’ll Do

Connect With Clients Virtually

• Meet with prospective and existing clients through scheduled Zoom and phone appointments

• Connect with individuals who have requested information about available benefits

• Ask questions to understand each client's needs and priorities

• Answer questions professionally and clearly

• Create a positive and personalized client experience

• Build long-term relationships through consistent communication and follow-up

Educate & Assist Families

• Explain available life, accident, and supplemental health insurance options

• Help clients understand benefit and coverage information

• Identify individual and family protection needs

• Recommend appropriate solutions based on those needs

• Guide eligible clients through applications and enrollment

• Complete required documentation accurately

Provide Ongoing Customer Service

• Conduct policy reviews

• Assist with beneficiary updates

• Respond to policy and coverage questions

• Provide ongoing follow-up and client support

• Maintain accurate digital client records

• Manage appointments and schedules

• Follow company procedures and applicable state insurance requirements

This position combines customer service, relationship building, benefits education, and consultative insurance sales.

Qualified Client Opportunities – No Traditional Cold Calling

Rather than spending your day searching for strangers to contact, representatives connect with individuals who have requested information regarding available benefits.

Your focus is on:

Connect → Understand Needs → Educate → Recommend Solutions → Enroll → Provide Ongoing Service

There is no requirement to purchase leads.

Weekly Performance-Based Pay + Bonuses

This is a commission-based opportunity rather than a guaranteed hourly wage or salary.

Income opportunities may include:

• Weekly commission payments

• Performance-based bonuses

• Uncapped personal production potential

• Renewal income

• Long-term residual income opportunities

• Leadership compensation as you advance

• Additional performance incentives

Individual earnings vary based on activity, production, performance, and results.

100% Work From Home

Build your career from home while remaining connected to your clients, mentors, and team virtually.

Your work environment may include:

• Zoom client appointments

• Phone consultations

• Digital enrollment systems

• Online training

• Virtual coaching and mentorship

• Remote team meetings

• Leadership-development sessions

No daily commute and no traditional office environment.

Flexible Scheduling

Create a schedule that supports your personal responsibilities and professional goals while maintaining the consistency needed to serve clients effectively.

Because compensation is performance-based, successful representatives tend to be organized, disciplined, dependable, and accountable with their time.

No Experience? We'll Train You.

You don’t need an insurance background to get started.

Training and professional development may include:

• Virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Customer-service training

• Communication and relationship-building development

• Consultative sales training

• Enrollment procedures and systems

• Virtual presentation skills

• One-on-one mentorship

• Weekly coaching and workshops

• Leadership development

• Ongoing professional education

You’ll have the opportunity to develop transferable skills in customer service, communication, relationship management, organization, problem-solving, sales, and leadership.

Benefits & Professional Support

Eligible and qualifying representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Professional coaching and mentorship

• Leadership-development programs

• OPEIU Local 277 representation where applicable

• Virtual business technology and resources

Eligibility and qualification requirements may apply.

Performance Recognition & Incentives

Qualifying representatives may also have opportunities to earn:

• Company-sponsored incentive travel

• Leadership conferences and conventions

• Performance bonuses

• Achievement awards

• Team recognition

• Professional-development opportunities

• Additional performance-based incentives

Entry Level Today — Leadership Tomorrow

This opportunity is designed for individuals interested in more than a temporary remote job.

Representatives who demonstrate strong performance, consistency, professionalism, and leadership potential may pursue opportunities such as:

Entry-Level Agent → Benefits Representative → Trainer/Mentor → Team Leader → Management → Advanced Leadership

Advancement is based on performance and professional development—not simply tenure.

Who We're Looking For

You may be a great fit if you’re:

• Friendly and comfortable communicating with people

• A strong listener who enjoys helping others

• Customer-focused and service-oriented

• Positive, professional, and dependable

• Self-motivated and accountable

• Organized with strong time-management skills

• Comfortable learning new technology

• Able to work independently from home

• Comfortable collaborating with a virtual team

• Goal-oriented and motivated by performance

• Coachable and receptive to feedback

• Interested in building a long-term career

Previous experience in customer service, retail, hospitality, healthcare, banking, education, administration, call centers, military service, client relations, financial services, or sales can be helpful—but is not required.

We value work ethic, communication skills, professionalism, coachability, and willingness to learn.

Minimum Requirements

Applicants must:

• Be at least 18 years of age

• Be physically located within the United States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable communicating through Zoom and phone

• Be willing to complete required training

• Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities

Licensing guidance and support are provided.

100% Virtual Interview Process

Qualified applicants will first receive a brief career overview explaining the position, compensation structure, licensing requirements, training program, client process, and career advancement opportunities.

Candidates interested in moving forward will then have the opportunity to participate in a live virtual Zoom interview with our hiring team.

Ready to Start Your Work-From-Home Career?

If you’re looking for an entry-level remote career where you can help families, receive comprehensive training, develop valuable professional skills, and create opportunities for long-term income and advancement, we’d like to hear from you.

Apply today with your updated resume to be considered for our Work-From-Home Entry-Level Agent / Remote Client Success Specialist opportunity with Globe Life AO.

Work From Home. Help Families. Build Your Skills. Grow Your Income. Create Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.