Online CSR Agent | Entry Level

AIL; Lee's Summit (MO); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Remote work

Mentorship

Training

Job summary

AO Globe Life is hiring Remote Insurance Representatives to meet with clients via Zoom and phone, explain benefits, and guide enrollment in a fully remote setup.

The role emphasizes client consultations, relationship building, and ongoing support, with comprehensive training and mentorship provided. Entry-level candidates are welcome, with opportunities for growth and flexible scheduling.

Qualifications

• No prior insurance experience required.
• Excellent communication and interpersonal skills.
• Ability to learn and adapt in a remote environment.

Responsibilities

• Conduct scheduled client appointments through Zoom and phone.
• Explain life, accident, and supplemental health insurance options clearly.
• Provide personalized needs-based recommendations and guide enrollment.

Skills

Customer service

Communication

Remote work

Job description

Online CSR Agent - Entry Level

Company:AO Globe Life
Location:100% Remote – United States
Job Type:Full-Time | Flexible Schedule | Training & Mentorship Provided
Experience Level:Entry-Level Candidates Welcome

Build a Career That Protects Families—and Rewards Your Growth

Are you looking for awork-from-home careerwhere you can help families, build meaningful client relationships, enjoy schedule flexibility, and create long-term professional and earning opportunities?

AO Globe Life is seeking motivated, service-oriented professionals to join our growing virtual team asRemote Insurance Representatives.

In this role, you'll meet with clients through scheduled Zoom and phone appointments, help them understand available life, accident, and supplemental health insurance benefits, recommend solutions based on their needs, assist with enrollment, and provide ongoing client support.

This opportunity combinescustomer service, relationship building, benefits education, and consultative insurance salesin a fully remote environment.

Whether you're experienced in sales or customer service—or looking to begin an entirely new career,we provide comprehensive training, mentorship, licensing guidance, and ongoing professional development.

No previous insurance experience is required.

Opportunity Highlights

• 100% Remote – Work From Home
• Qualified Client Opportunities Provided
• No Lead Purchasing Required
• Weekly Performance-Based Compensation
• Performance Bonuses & Renewal Income Opportunities
• Flexible Scheduling
• Comprehensive Training & Mentorship
• Leadership & Management Growth Opportunities

What You'll Do

As aRemote Insurance Representative, you'll work directly with individuals and families throughout the benefits and enrollment process.

Client Consultations & Benefits Education

• Conduct scheduled client appointments through Zoom and phone
• Connect with individuals and families seeking information about available benefits
• Learn about each client's needs, priorities, and financial protection goals
• Explain life, accident, and supplemental health insurance options clearly
• Answer questions about coverage, benefits, and policy features
• Provide personalized, needs-based recommendations
• Guide clients through applications and enrollment
• Assist with required documentation

Customer Service & Relationship Management

• Build long-term client relationships through trust and exceptional service
• Provide professional support before, during, and after enrollment
• Review existing policies when appropriate
• Assist with beneficiary updates and policy service requests
• Respond to client questions accurately and professionally
• Maintain consistent follow-up communication
• Keep organized and accurate digital records
• Follow applicable company procedures and regulatory requirements

Professional Development

• Participate in structured virtual onboarding
• Attend weekly training and coaching sessions
• Receive mentorship from experienced leaders
• Develop communication, presentation, and relationship-management skills
• Build product and industry knowledge
• Participate in leadership development opportunities

Why Join AO Globe Life?

100% Remote Work

Build your career from home while remaining connected to a collaborative virtual team.

• Work remotely within the United States
• Eliminate the daily commute
• Conduct appointments virtually
• Use modern digital communication and business tools
• Receive remote coaching, training, and team support

Qualified Client Opportunities

Representatives have access tocompany-provided client opportunities, including individuals who have expressed interest in receiving information regarding available benefits.

Instead of purchasing leads, you can focus on:

• Client consultations
• Benefits education
• Customer service
• Needs-based recommendations
• Enrollment assistance
• Relationship building
• Long-term client support

No lead purchasing is required.

Weekly Pay & Performance-Based Compensation

This is acommission-based insurance opportunity rather than a traditional hourly or salaried customer service position.

Compensation opportunities may include:

• Weekly commission payments
• Performance-based bonuses
• Renewal and residual income opportunities
• Leadership incentives
• Performance recognition programs

There is no predetermined salary ceiling; however, earnings are directly related to individual activity, production, and results.

Individual earnings vary, and no specific level of income is guaranteed.

Comprehensive Training & Licensing Guidance

No Insurance Experience Required

We welcome candidates from a wide range of professional backgrounds and provide the training needed to learn the role.

Training and development may include:

• Virtual onboarding
• Insurance product and benefits education
• Customer service development
• Client needs assessment
• Consultative sales training
• Virtual presentation skills
• Enrollment systems and procedures
• Relationship management
• Weekly coaching
• One-on-one mentorship
• Leadership development

Candidates who do not currently hold the required license will receiveguidance through the applicable state Life & Health Insurance licensing process.

Career Growth & Leadership Development

Your career doesn't have to stop at individual client production.

Representatives who demonstrate strong performance, consistency, professionalism, and leadership potential may pursue opportunities in:

• Training and mentorship
• Team development
• Leadership
• Management
• Professional development
• Senior leadership pathways

Advancement is based onperformance, initiative, results, and demonstrated leadership—not simply seniority.

Benefits & Professional Support

Qualifying representatives may have access to:

• Health insurance reimbursement program
• Company-supported life insurance
• Renewal and residual income opportunities
• Union representation, where applicable
• Leadership development programs
• Professional conferences and events
• Modern virtual business technology and resources

Eligibility and qualification requirements apply to applicable programs.

Recognition & Performance Incentives

Outstanding performance may qualify representatives for:

• Company-sponsored incentive trips
• Leadership conferences
• Performance awards
• Recognition programs
• Professional development experiences
• Additional advancement opportunities

Who We're Looking For

Successful candidates typically demonstrate:

• Excellent verbal and written communication skills
• Strong customer service and relationship-building abilities
• Positive and professional demeanor
• Self-motivation and personal accountability
• Dependability and consistent follow-through
• Strong organization and time-management skills
• Goal-oriented mindset
• Problem-solving and critical-thinking abilities
• Comfort working independently from home
• Confidence communicating through Zoom and phone
• Basic computer proficiency
• Coachability and willingness to learn
• Professionalism, reliability, and integrity

Experience That Transfers Well

Experience in any of the following areas can be helpful, but isnot required:

• Customer Service
• Client Relations
• Sales
• Retail
• Hospitality
• Healthcare
• Banking
• Financial Services
• Education
• Military
• Administrative Support
• Call Center Operations
• Business Development
• Account Management
• Insurance

We valuecommunication skills, professionalism, work ethic, integrity, and coachabilityas much as previous industry experience.

Minimum Requirements

Applicants must:

• Be at least 18 years of age
• Be legally authorized to work in the United States
• Be physically located within the United States
• Have access to a computer or laptop
• Maintain reliable high-speed internet
• Have webcam and microphone capability
• Maintain a quiet, professional workspace
• Be comfortable conducting virtual client appointments
• Be willing to complete required training
• Hold or be willing and able to obtain the appropriate state Life & Health Insurance License

Licensing guidance is available for candidates who are not currently licensed.

Interview Process

Qualified candidates will complete abrief career overviewcovering the responsibilities, compensation structure, licensing requirements, training, and advancement opportunities.

Candidates interested in moving forward will then have the opportunity to schedule alive Zoom interview with our hiring team.

All interviews are conducted virtually for convenience and accessibility.

Ready to Build Your Future?

If you're looking for aremote insurance, customer service, and sales careerwhere you can help families, enjoy flexibility, develop professionally, and create long-term opportunities through your performance, we'd like to hear from you.

Apply today to be considered for our Remote Insurance Representative opportunity with AO Globe Life.

Work From Home. Help Families. Build Relationships. Grow Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

• Be at least 18 years of age and legally eligible to work in the United States
• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace
• Complete required training and participate in virtual meetings
• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities
• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self-motivated, coachable, comfortable working independently, and interested in a performance-based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.