CSR Agent | Entry Level | Virtual | Training Provided

AIL; Ann Arbor (MI); Remote; USD 30,000 - 42,000; Part time

Benefits offered by this job

Training & mentorship

Licensing guidance

Work from home

Commission-based pay

Job summary

Globe Life AO is seeking an entry-level CSR to work from home, helping families with information about life, accident, and health benefits. No prior insurance experience is required, and training with licensing guidance is provided to help you start quickly.

This 100% remote role offers flexible scheduling and weekly commission-based pay with opportunities for renewal income and advancement as you build your client relationships.

Qualifications

• No prior insurance experience required.
• Strong communication and customer service skills.
• Able to work remotely with reliable internet.

Responsibilities

• Provide exceptional customer service to clients via virtual appointments.
• Educate clients about life, accident, and health insurance options.
• Assist with enrollment and required documentation, and provide ongoing support.

Skills

Communication skills

Customer service oriented

Self-motivated

Tools

Zoom

CRM tools

Job description

CSR Agent - Entry Level - Virtual - Training Provided

Globe Life AO
100% Remote
Customer Service & Benefits
No Experience Required
Training & Mentorship Provided

Start Your Career From Home. Help Families. Build Your Future.

Looking for awork-from-home careerwhere you can help people, develop valuable professional skills, and create opportunities for long-term income and advancement?

Globe Life AO is seeking motivated, dependable, and people-focused individuals to join our growing virtual team asEntry-Level Customer Service & Benefits Representatives.

You’ll work virtually with individuals and families who haverequested information about available benefits, helping them understand their options, answering questions, assisting with enrollment, and providing continued client support.

No previous insurance experience is required.We provide training, mentorship, licensing guidance, and ongoing professional development.

100% Remote / Work From Home
Entry Level — No Insurance Experience Required
Qualified Client Opportunities Provided
No Traditional Cold Calling
Weekly Commission-Based Pay + Bonuses
Flexible Scheduling
Training & One-on-One Mentorship
Renewal & Residual Income Opportunities
Leadership & Career Advancement

What You'll Do

Provide Exceptional Customer Service

• Meet with clients virtually through scheduled Zoom and phone appointments

• Connect with individuals who have requested information about available benefits

• Listen to client needs and answer questions professionally

• Create a welcoming and personalized client experience

• Build long-term relationships through consistent communication and follow-up

• Provide ongoing assistance to existing clients

Educate Clients About Their Benefits

• Explain available life, accident, and supplemental health insurance options

• Help clients understand coverage features and available choices

• Identify individual and family protection needs

• Recommend appropriate benefit solutions based on those needs

• Answer questions clearly and accurately

• Help clients make informed decisions regarding available coverage

Assist With Enrollment & Ongoing Support

• Guide eligible clients through applications and enrollment

• Assist with required documentation

• Conduct policy reviews

• Assist with beneficiary updates

• Provide appropriate claims-related guidance and support

• Maintain accurate digital client records

• Manage appointments and follow‑up schedules

• Follow applicable company procedures and state insurance requirements

Qualified Client Opportunities – No Traditional Cold Calling

Spend more time helping people and less time searching for prospects.

Representatives connect with individuals who haverequested information regarding available benefits.

Your focus is on:

Understanding Needs → Educating Clients → Recommending Solutions → Enrollment → Long-Term Service

No requirement to purchase leads.

Weekly Performance-Based Pay

This position combinescustomer service, benefits education, relationship building, and consultative insurance sales.

Compensation iscommission-based rather than a guaranteed hourly wage or salary.

Income opportunities may include:

• Weekly commission payments

• Performance bonuses

• Uncapped personal production potential

• Renewal income

• Long-term residual income opportunities

• Leadership compensation as you advance

• Additional performance-based incentives

Individual earnings vary based on activity, production, performance, and results.

100% Work From Home

Build your career without a daily commute.

Client appointments, training, mentorship, coaching, and team meetings are conducted virtually through tools such as Zoom and other web-based systems.

You can enjoy the flexibility of working from home while still being connected to an active professional team.

Flexible Scheduling

Organize your work schedule around your personal and professional responsibilities while maintaining the consistency needed to serve clients and build your career.

Because compensation is performance-based, successful representatives typically demonstrate strongself-discipline, time management, accountability, and follow-through.

No Experience? We'll Train You.

You don't need previous insurance experience to get started.

Training and professional development may include:

• Virtual onboarding

• State insurance licensing guidance

• Product and benefits education

• Customer-service training

• Client communication skills

• Consultative sales development

• Enrollment procedures

• Virtual presentation training

• Digital business systems

• One-on-one mentorship

• Weekly coaching and workshops

• Leadership development

• Ongoing professional education

You’ll have the opportunity to develop transferable skills incustomer service, communication, sales, problem-solving, relationship management, organization, and leadership.

Benefits & Professional Support

Qualifying representatives may have access to:

• Medical insurance reimbursement opportunities

• Company-supported life insurance

• Accidental Death Benefit coverage

• Renewal and residual income opportunities

• Professional mentorship and coaching

• Leadership-development programs

• Union representation where applicable

• Virtual business technology and resources

Eligibility and qualification requirements may apply.

Performance Rewards & Recognition

Strong performance may also qualify representatives for opportunities such as:

• Company-sponsored incentive travel

• Leadership conferences and conventions

• Performance bonuses

• Achievement awards

• Team recognition

• Professional-development events

• Additional performance-based incentives

Build a Long-Term Career

This isn't designed to be simply another temporary work-from-home position.

Representatives who demonstrate strong performance, professionalism, consistency, and leadership potential may pursue opportunities such as:

Customer Service Representative → Benefits Representative → Trainer/Mentor → Team Leadership → Management

Advancement is based onperformance, development, and demonstrated leadership ability—not simply tenure.

Who We're Looking For

You may be a great fit if you're:

• Friendly and comfortable communicating with people

• A strong listener who genuinely enjoys helping others

• Customer-focused and service-oriented

• Positive, professional, and dependable

• Self-motivated and accountable

• Organized with effective time-management skills

• Comfortable learning new technology

• Able to work independently from home

• Comfortable collaborating with a virtual team

• Goal-oriented and motivated by results

• Coachable and receptive to feedback

• Interested in developing professionally and financially

Previous experience incustomer service, retail, hospitality, healthcare, banking, education, administration, military service, call centers, client relations, or salescan be helpful—but isnot required.

We value communication skills, work ethic, professionalism, coachability, and willingness to learn.

Minimum Requirements

Applicants must:

• Be at least18 years of age

• Be physically located within theUnited States

• Be legally authorized to work in the United States

• Have access to a reliable computer or laptop

• Maintain reliable high-speed internet

• Have webcam and microphone capability

• Maintain a quiet, professional workspace

• Be comfortable using Zoom and web-based applications

• Be willing to participate in required training

• Be willing and able to obtain the appropriatestate Life & Health Insurance Licensebefore conducting licensed activities

Licensing guidance and support are provided.

Virtual Interview Process

Qualified applicants will first receive a brief career overview explaining theposition, compensation structure, licensing requirements, training program, client process, and advancement opportunities.

Candidates interested in continuing will then have the opportunity to participate in alive virtual interview through Zoomwith our hiring team.

Ready to Build Your Future From Home?

If you're looking for anentry-level remote customer service opportunitywhere you can help families, receive comprehensive training, build valuable professional skills, and create opportunities for long‑term income and career advancement, we'd like to hear from you.

Work From Home. Help Families. Grow Your Skills. Build Your Future.

Important Information About This Opportunity

This is a 100% remote, independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven; this is not an hourly or salaried position.

Candidates selected to move forward should be prepared to:

• Be at least 18 years of age and legally eligible to work in the United States

• Provide their own computer/laptop, webcam, reliable high-speed internet, and professional remote workspace

• Complete required training and participate in virtual meetings

• Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities

• Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense

No prior insurance experience is required. Training, mentorship, licensing guidance, and ongoing professional development are provided.

This opportunity is best suited for individuals who are self‑motivated, coachable, comfortable working independently, and interested in a performance‑based career with opportunities for professional growth and advancement.

American Income Life / Globe Life is committed to providing equal opportunity without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other characteristics protected by applicable law.

Specific licensing requirements, fees, compensation, and contractor terms may vary by state and will be reviewed with candidates during the hiring and onboarding process.