Online Customer Support Agent

TurboTax; Shawnee (KS); Remote; USD 10,000 - 60,000; Full time

Job summary

TurboTax is seeking Customer Service Representatives to assist customers with questions about its products and tax return software. This flexible role allows for a personalized schedule while offering competitive pay and bonuses for participation in certification programs. Strong communication and a willingness to learn are vital for this position.

Benefits

Flexible schedule

Opportunity for bonuses

Continuous support from SMEs

Qualifications

• No specific accounting background required; enthusiastic individuals desired.
• Strong communication skills necessary to assist customers.
• Ability to understand and empathize with customer needs.

Responsibilities

• Assist TurboTax customers with questions about products and software.
• Help with downloading, logging in, and basic navigation.
• Support customers in filing and understanding tax return questions.

Skills

Communication

Empathy

Enthusiasm

Job description

• 5.00 per hour Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th
• Work from home & set your own flexible schedule between 8am EST and 12am midnight EST Monday to Sunday
• Fast 20 hour Certification
• TurboTax is looking 2000+ people

More about the role :

• As a Customer Service Representative, you will help TurboTax customers by answering their questions concerning TurboTax products and tax return software. Most of these questions concern Downloading, Logging In, Getting Started with Basic Navigation, Importing Documents, Printing and Filing and very basic Tax questions. We’ll give you amazing continuous support for everything.
• Get paid $18.50 per hour¹
• 5.00 per hour Turbo Bonus Boost : Enjoy the bonus from April 9th through 15th with unlimited hours available, must work a minimum of 8 hours each day on April 13th, 14th, and 15th to qualify²
• Earn a $310 Bonus Just for Participating in getting certified as a TurboTax Product Expert³
• Certification takes place over 3 days
• Build your own schedule with flexible hours anytime between 8am EST and 12am midnight EST Monday to Sundayâ´
• Minimum 30 hours per week required, want to work more? Go for it!¹
• You'll be assigned an SME (Subject Matter Expert) who will support you during live calls. Plus Support an (MPS) Marketplace Performance Specialist as your advocate

Required Experience & Skills

To be successful in this Gig as a Service Provider for TurboTax you will need to be proficient in the following :

• This role doesn't require any specific accounting background. We're looking for enthusiastic individuals who are eager to learn and help TurboTax customers with their questions.
• Strong communication is key in assisting customers with TurboTax products and tax return software. You'll need to articulate solutions clearly and empathetically.
• The ability to understand and empathize with our customers needs while driving innovation and providing top-notch service.