Customer Support Agent - Work From Home

California Jobs; Lynwood (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading telehealth services company is seeking a dedicated customer support professional to assist therapists and elevate patient experiences. This fully remote position offers collaborative opportunities within a supportive team environment focused on continuous improvement and effective communication. The ideal candidate will possess strong organizational skills and have relevant customer service experience.

Benefits

Flexible hours

Work fully remote

Qualifications

• Experience in customer service or related field required.
• Exceptional written and verbal communication skills needed.
• Strong organizational skills and attention to detail are essential.

Responsibilities

• Manage day-to-day therapist questions through multiple support channels.
• Collaborate with teams to enhance patient experiences.
• Document knowledge bases for better service delivery.

Skills

Communication

Organization

Teamwork

Tools

CRM software

Job description

Employer Industry: Telehealth Services

Why consider this job opportunity:
- Competitive salary with flexible hours
- Opportunity to work fully remote from anywhere in the U.S.
- Supportive environment assisting therapists and enhancing patient experiences
- Chance to contribute to continuous process improvements within the organization
- Collaborative work with cross-functional teams to drive positive change

What to Expect (Job Responsibilities):
- Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)
- Provide support to therapists to ensure success along their treatment journey
- Bring feedback and share insights with the team on common themes expressed by therapists
- Collaborate with cross-functional teams to drive continuous process improvements
- Document knowledge bases/saved responses for better serving patients

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Experience in customer service or related field
- Exceptional written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to work collaboratively in a team-oriented environment

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare or telehealth environment
- Familiarity with CRM software or customer support platforms
- Previous experience managing customer inquiries across multiple channels

#Telehealth #CustomerSupport #RemoteWork #HealthcareServices #ProcessImprovement

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About the company

Notice

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