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Customer Support Agent - Work From Home

California Jobs

Lynwood (CA)

Remote

USD 10,000 - 60,000

Full time

Yesterday
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Job summary

A leading telehealth services company is seeking a dedicated customer support professional to assist therapists and elevate patient experiences. This fully remote position offers collaborative opportunities within a supportive team environment focused on continuous improvement and effective communication. The ideal candidate will possess strong organizational skills and have relevant customer service experience.

Benefits

Flexible hours
Work fully remote

Qualifications

  • Experience in customer service or related field required.
  • Exceptional written and verbal communication skills needed.
  • Strong organizational skills and attention to detail are essential.

Responsibilities

  • Manage day-to-day therapist questions through multiple support channels.
  • Collaborate with teams to enhance patient experiences.
  • Document knowledge bases for better service delivery.

Skills

Communication
Organization
Teamwork

Tools

CRM software

Job description

Employer Industry: Telehealth Services

Why consider this job opportunity:
- Competitive salary with flexible hours
- Opportunity to work fully remote from anywhere in the U.S.
- Supportive environment assisting therapists and enhancing patient experiences
- Chance to contribute to continuous process improvements within the organization
- Collaborative work with cross-functional teams to drive positive change

What to Expect (Job Responsibilities):
- Manage day-to-day therapist questions and requests through a shared mailbox and member support across multiple channels (SMS, phone, emails)
- Provide support to therapists to ensure success along their treatment journey
- Bring feedback and share insights with the team on common themes expressed by therapists
- Collaborate with cross-functional teams to drive continuous process improvements
- Document knowledge bases/saved responses for better serving patients

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Experience in customer service or related field
- Exceptional written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to work collaboratively in a team-oriented environment

How to Stand Out (Preferred Qualifications):
- Experience in a healthcare or telehealth environment
- Familiarity with CRM software or customer support platforms
- Previous experience managing customer inquiries across multiple channels

#Telehealth #CustomerSupport #RemoteWork #HealthcareServices #ProcessImprovement

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.

About the company
Notice

Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.

Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.

An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report . NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.

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