Customer support agent

Planner 5D; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

Planner 5D is seeking a Customer Support agent for night shifts to enhance user satisfaction. You'll engage directly with customers, ensuring their issues are resolved swiftly while improving operational quality. Join a team dedicated to revolutionizing home design through outstanding support and innovation.

Benefits

30+ days of paid holidays per year

Education courses and training funds

Unlimited free Planner 5D subscriptions

Company computer equipment by request

Qualifications

• Experience in customer service or support.
• Ability to handle issues until resolution or escalation.
• Comfortable with basic computer/system troubleshooting.

Responsibilities

• Respond to customers via live chat efficiently.
• Investigate and resolve customer issues quickly.
• Contribute ideas to improve customer support quality.

Skills

Fluent in spoken and written English

Quick problem-solving ability

Can-do attitude

Outstanding customer service skills

Ability to present complex ideas simply

Tools

CRM/Project Management tool

Job description

Req#: df578b0c-0203-4e31-ba87-512afcfe5948

About us:

Planner 5D is a global hub for home design, uniting over 90+ million users in 230 territories around our planet (yes, we have 2 users connecting from Antarctica each month!). Our platform simplifies the home renovation process from concept to execution, and this process has never been more straightforward with our cutting-edge software . You don't need to be a professional designer to enhance your home or workspace. We are dedicated to streamlining the design experience, making the customization of dream homes accessible to everyone .

Our cross-platform presence spans Web , iOS , Android , Windows , and MacOS , ensuring seamless synchronization for our users. Planner 5D is more than just software; it's a vibrant community of enthusiastic and product-oriented professionals. From diverse backgrounds, our team collaborates across time zones, fueled by a shared passion to revolutionize the home design market.

We are constantly looking for like-minded talent eager to take ownership and drive innovation within our expanding suite of tools. Join us in shaping the future of home design.

We’re looking for a Customer Support agent to join our team on night shifts.

Please note: when you apply, kindly confirm that you fully accept and meet all the requirements listed in the position.


What you’ll have to do:
• Using a live chat system, you will respond to customers in an efficient and timely manner
• Deliver outstanding customer service whilst adhering to operational SLAs and Customer Satisfaction targets
• Investigate and resolve customer issues quickly and efficiently
• Contribute and share ideas to improve the quality & speed of P5D customer support
• Understand, research and escalate our customers’ feedback to management
• Represent the brand. As the voice of P5D you’ll always provide an engaging and positive customer experience.
• Know P5D product inside and out so that you can answer questions.
• Work the day shifts between 21.00 - 9.00 EEST (Night shifts)
What skills we are looking for:
• Fluent in spoken and written English
• Quick and efficient problem-solving ability
• Can-do attitude
• Comfortable taking on ownership and responsibility of issues until resolution or escalation
• Experience in customer service, support or similar
• Outstanding customer service skills: ability to be empathetic, accurate, conscientious, responsive, inventive, and diligent
• Ability to present complex ideas in user-friendly language
• Skills to “sell" the product to customers who ask for comparisons with competitors
• Capability to understand customers’ problems, get to the very bottom of it and offer a flawless solution for their outstanding needs
• Being a technical specialist is not required, but you would need to grasp technical issues and understand their impact on the service being delivered to customers
• Experience working with any CRM/Project Management tool
• Ability to perform basic computer/system troubleshooting tasks



What we offer:

- Great work environment that balances freedom and responsibility

- Our team is made up of friendly and passionate enthusiasts who are eager to help and share their knowledge

- We believe in work-life balance, so you'll receive around 30+ days of paid holidays per year

- Company computer equipment by request

- Education courses for our team members, and we're willing to allocate funds toward your training expenses

- English classes on our corporate platform

- Offline company events in Lithuania and online team-building

- Unlimited free Planner5D subscriptions

About the company

Home Design Software & Interior Design Tool ONLINE for home & floor plans in 2D & 3D

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