Customer Support Agent (Spanish)

Paradigm; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is seeking a Spanish-speaking Customer Support Agent for their World MiniApp. You will be the primary contact for users, assisting with inquiries and providing solutions to improve user experience, aimed at enhancing customer satisfaction across Latin America.

Qualifications

• 1+ years of customer service experience.
• Native or fluent Spanish speaker.
• Strong communication and problem-solving abilities.

Responsibilities

• Handle customer inquiries and complaints through multiple channels.
• Communicate bugs or technical issues to the engineering team.
• Create weekly reports on activities and metrics.

Skills

Communication

Problem solving

Moderation skills

Tools

Zendesk

Bird

Job description

Traditional credit was built for people who already have money. Requirements for credit history, collateral, and costly underwriting create insurmountable barriers for those who need capital most—over1.4 billion peoplelack access to credit. A vendor in Lagos earns cash daily but can't prove steady income. A Colombian nurse with years of perfect informal repayments remains invisible to banks. Even those with savings find themselves excluded. The economics are clear: serving the global majority remains structurally unprofitable for traditional institutions.

We abandoned these assumptions to create Credit. Instead of expensive verification, we use progressive trust-building: loans start small and can grow to USD $1,000+. In Argentina—where staggering inflation causes banks to routinely fail—over 20,000 people use Credit for groceries, medicine, and transportation. They call it "la salvación del mes"—the month's salvation. Undercollateralized lending at scale. As borrowers build trust, default rates have approached zero. Word spreads: 140,000 people now wait for access.

Backed by Paradigm and Nascent, we're building not charity but a profitable system serving those whom banks structurally cannot. We see an encouraging future: Instantaneous. Universal. Algorithmic by design. The technology exists. The demand is massive. Join us in making credit a human right, not a privilege.

About the role

We're seeking a Spanish-speaking Customer Support Agent to manage user support for our World MiniApp. You'll be the primary point of contact for our users, helping them with questions, KYC processes, and general inquiries.

As a key member of our team, you'll work directly with the founders to identify user pain points, report bugs, and suggest product improvements. You'll have direct impact on thousands of daily users across Latin America.

Key responsibilities

• Handle customer inquiries and complaints through multiple channels (WhatsApp, Telegram, Facebook, email)
• Communicate to the engineering team bugs or technical issues customers face
• Provide timely solutions and follow up to ensure customer satisfaction
• Create weekly reports on activities and metrics

Requirements

• 1+ years of customer service experience
• Native or fluent Spanish speaker
• Strong communication and moderation skills
• Strong problem-solving abilities with attention to detail
• Team player with transparent work approach

Nice to have

• Knowledge of best practices for customer service
• Available to work during GMT-3 (Buenos Aires) business hours
• Experience with customer support platforms such as Bird or Zendesk
• Familiarity with blockchain mechanics and explorers (Etherscan, Worldscan)